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The Mastercard Foundation seeks a world where everyone has the opportunity to learn and prosper. All people, no matter where their starting point in life, should have an equal chance to succeed. We believe that with access to education, financial services, and skills training, people can have that chance.
THE WORK AT THE FOUNDATION
We have entered a very exciting time at the Foundation as we scale up our operations across Africa to realize our Young Africa Works strategy. Our role at the Mastercard Foundation is to be a catalyst. Our Young Africa Works strategy focuses on working with others to spur systemic change so young people have the opportunity to find work that is dignified and fulfilling.
The Foundation has opened offices in Rwanda, Kenya, Ghana, Senegal, Ethiopia, Nigeria and Uganda, building a broader leadership presence in Africa to develop specific strategies that support youth employment. Within a country, we work with governments, the private sector, educators and other funders to improve the quality of education and vocational training, prepare young people for the work force, expand access to financial services for entrepreneurs and small businesses, and connect job seekers to dignified and fulfilling work.
We are ambitious and driven. Our values transcend and rise above everything else as our guide. We encourage you to bring your bold ideas, curiosity, and expertise to your work. We laugh at ourselves and with each other. We are a team. Our journey together makes our impact even more meaningful.
If you are a driven functional expert with an interest in Technology and Digital, ready to build something new and increase your impact, read on!
THE OPPORTUNITY
Reporting to the Lead, Technology, the End User Support Analyst will play a critical role as a specialized technical resource responsible for supporting end users with their computing needs in the Kigali office. This individual will be responsible for responding to requests from staff, help them with setting up their devices (laptops, mobile, printers, network connections etc.) and required productivity tools (Office 365, Adobe, Videoconferencing etc.), provide training, troubleshooting, ensuring users do adopt technology through a frictionless and a productive experience. The Analyst will perform regular maintenance tasks on these devices, ensuring they are always up to date, functioning securely and at the right performance level.
This individual will serve as a business partner to staff members, help them have a productive day through exceptional technology support and genuine, empathic customer orientation. This role will also provide support to the Foundation’s Executive Committee (CEO, CPO, COO, CHRO) and executives with critical roles, externally facing with Partners and requiring 24/7 support (Head of PAC, Country Heads).
The Analyst will have the opportunity to influence network and infrastructure decisions and be the voice of the end users within the technical meetings and will also serve as the touch point for staff for issues with local suppliers like Mobile Service Providers or hardware resellers.
The successful candidate will be based in one of our country offices in Africa ( Rwanda, Ghana, Nigeria, Ethiopia, Kenya, Uganda or South Africa )
WAYS YOU CAN CONTRIBUTE
WHO YOU ARE
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