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  • Posted: Dec 17, 2020
    Deadline: Dec 24, 2020
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    Safaricom is a leading communications company in Kenya with the widest and strongest coverage. The home of the famous Mobile Money service- M-PESA
    Read more about this company


    Engineer - Product Development


    We are pleased to announce the following Job Opportunity in Digital IT Department within the Technology Division.  In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

    Brief Description

    Reporting to the Product development Manager- Revenue Management, the position holder will work with the Revenue management; product development team to design, configure and deploy new products and services. He/ She will be expected to guarantee quality through proper configurations, user acceptance testing and advice on improvements on customer experience and journey. 

    Detailed Description

    Overall, the product development engineer will be charged with:

    • Participate in Product development life cycle activities .
    • Configuration of new products and services
    • Reviews and contribute to the test cases, based on the services in scope.
    • Execution of SITs and supporting the UATS of new products & services
    • Ensuring quality and accuracy and that all customer related issues have been addressed.
    • Deep understanding of customer operations.
    • Passion to work with the team members
    • Automation of processes.


    • A degree in IT, computer science, Telecommunication or Electrical Engineering
    • 3 years working as an engineer in a telecommunications environment (vendor or operator)
    • Strong Linux/Unix skills,
    • Strong database skills
    • Strong analytical and problem solving abilities.
    • Excellent verbal and written communication skills.
    • Team player.
    • Organized and detail oriented.
    • Experience of Huawei Convergent Billing System (CBS) will be an added advantage
    • Knowledge of GSM technologies
    • Knowledge of Machine learning, Robotic Process Automation and Cloud technologies
    • Good understanding of Safaricom’s Products, Services and Processes will be an added advantage.
    • Very well conversant with CBS and CRM operations is an added advantage.
    • Hands-on experience with User Acceptance testing and regression testing will be an added advantage.

    Method of Application

    As part of our recruitment process, we will request the below documentation which will be required as soft copies at a later stage of the process.

    • An updated CV with a confirmation of three referees- 2 must be professional and must have supervised you at some point, the other referee can be a colleague in the same professional field. If the referees are within the same organization that you are working with, you will need to confirm to us that it’s okay to contact them in writing (via email). This also includes all references within the Human Resources department.
    • Scanned copy of certificate of good conduct from the CID (Less than 1 year old) - Applicable to Kenyans Only
    • Scanned copy of certificate from Credit Reference Bureau (CRB) – Applicable to Kenyans only
    • Scanned copy of University Certificate 
    • Scanned copy of your National ID / Passport-Legal Form of Identification
    Interested and qualified? Go to Safaricom Kenya on to apply

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