Events Captain at Emerge Egress Consulting

Role Objective

Our client, a premium hotel, is seeking a proactive Events Captain to oversee the planning and flawless execution of banquets, conferences, and special events. The role ensures every function is delivered to the highest standards, creating memorable experiences for guests.

Core Duties and Responsibilities

• Overseeing event setup, service, and breakdown of events according to the Banquet Event 
• Order and client specifications. This includes checking room layout, décor, table settings, and audio-visual equipment.
• Serving as the main point of contact for the client/guest host during the event to quickly address any issues, special requests, or last-minute changes, ensuring guest satisfaction.
• Plan, organize, and execute Meetings, Incentive, Conferences and Events (MICE) to ensure client satisfaction.
• Liaising effectively with other departments, primarily the culinary team for timing and food presentation and other requirements.
• Monitoring staff adherence to health, safety, and sanitation regulations.
• Managing inventory of equipment and supplies, and sometimes assisting with labor cost control and scheduling.
• Leading, training, and motivating the banquet staff to ensure high standards of service and professionalism.
• Supervise and train banquet staff to maintain high service standards.
• Work closely with clients to understand their needs and preferences.
• Ensure all events run smoothly and efficiently, maintaining high standards of cleanliness and safety.
• Handle client inquiries and resolve any issues or complaints promptly.
• Work with various departments to ensure seamless event execution.
• Maintain accurate records of events, inventory, and staff schedules.
• Assist in marketing and promoting banquet services.
• Ensure compliance with health and safety regulations and HACCP

  Job Specifications and Qualifications

• Diploma in hospitality management, business administration, or a related field.
• Proven experience as a Banquet Supervisor or similar role for not less than 3 years in a 3-5 star rated hotel.

    Key Competencies

• Strong leadership and team management capabilities
• Excellent communication and interpersonal skills
• Problem-solving skills with the ability to resolve issues efficiently
• High attention to detail and accuracy
• Ability to manage multiple tasks in a fast-paced environment
• Flexibility and adaptability