Executive Lounge Attendant at Accor

Job Description

As an Executive Lounge Attendant, you will take care of the guests in the Executive Lounge of the hotel and ensuring that they have a memorable experience with us, and making them ‘Feel Welcome.

• Conduct cleaning and quality checks of all equipment, glassware, cutlery, chinaware, napkins etc. during the set-up of the executive lounge
• After the set-up and before the arrival of guests, and also during a new set-up within the service time, she/he must check the quality of the set-up and ensure a welcoming appearance
• Coordinate with the Guest Relations team to ensure professional and engaging service to all guests in the lounge
• Carry out the end of day closing of the lounge and ensures that all cashiering duties are performed in line with the procedures
• At the end of the shift or the day, she/he has to communicate all information that the next shift staff has to know for smooth running of the operations
• Escorts guests to their tables and recommends food and beverage items, and special promotions if available
• Conducts an efficient and courteous service to the VIP guests

Qualifications

• Diploma in Hotel Management or related field
• 2 years prior experience working with Micros & Opera or  similar systems
• Fluency in English; additional languages are a plus
• Diploma in Hotel Management or related field
• 2 years prior experience working with Micros & Opera or  similar systems
• Fluency in English; additional languages are a plus