F & B Operations Manager at Crystal Recruit

Duties

• Manage the Food and Beverage function of existing and upcoming hospitality services, including a Bistro & Bar and 2 Cafes
• Planning of Events and Catered meetings in all Centres, with adequate support to CRMs for execution for cities outside Nairobi
• Manage the execution of all business events and catered meetings in all Nairobi Centre. Support the Events Manager in both the marketing of events and successful execution of the events
• Embody excellence in hospitality throughout all Centre Always create and maintain high levels of engagement with guests for the purposes of maximizing guest satisfaction retention, and repeat business.
• Execute appropriate service delivery levels for all Food and Beverage staff.
• Oversee POS system management and timely reporting for all F&B sales, inventory, meeting and events transactions.
• Undertake regular audits on work procedures and service delivery levels to determine ways to improve on performance, efficiency and service delivery.
• Ensure cleanliness of food and beverage related areas.
• Ensure aesthetics are maintained throughout F&B areas in all Centres conforming to appropriate our client's standards
• Ensure appropriate music and lighting levels throughout the day in all dining, events and meetings spaces
• Ensure correct daily sales procedures are being followed, as well as F&B control and requisition procedures.
• Responsibility for F&B PnL with a committed to maximizing revenues in all events and F&B areas, while at the same time controlling costs including cost of food and beverages, supplies, payroll, and overhead expenses
• Ownership and accountability of all F&B procurement with support from the Stock Controller
• Ensure continuous training of staff to our client's standards to ensure the delivery of exemplary customer service levels.
• Resolve employee grievances, assess staffing needs, and assist relevant managers in evaluating employee performance in compliance with the Human Resources Policies and Procedures.
• Monitor compliance with health, safety and fire regulations.
• Accept any reasonable duties given to you from time to time by your direct report and senior management.

Requirements

• At least five years' previous hospitality management experience
• Degree in Hospitality or related field
• Desire to deliver excellent customer service to all
• Must have a friendly and can-do attitude
• Excellent written and oral communication skills - able to connect to all levels of staff/ members
• Well presented; presentable appearance, pleasant, maintains eye contact and approachable
• Reliable and able to work over weekends when required