Facilitator/Consultant to Support Refugee Freelancers in Boosting Earnings in the Digital Economy at RefuSHE

• The purpose of this terms of reference is to outline the responsibilities and expectations for a facilitator who will be engaged to support refugee girls in enhancing their earnings in the digital economy. The facilitator will work with a group of refugee girls who have already received training in online work and freelance work.

Objectives

The main objectives of engaging a facilitator/consultant are as follows:

• To provide guidance and job supply to the girls that have graduated from RefuSHE’s digital freelancing program.
• To assist the girls in identifying opportunities in the digital economy that align with their skills and interests.
• To help the girls develop strategies to boost their earnings through online work and freelance opportunities.
• To empower the girls with essential soft skills, such as communication, time management, and problem-solving, to succeed in the digital economy.
• To foster a supportive and inclusive learning environment where the girls can share experiences, learn from each other, and build a network of support.

Scope of Work

The facilitator’s responsibilities will include but are not limited to:

• Conducting an initial assessment of each participant’s skills, interests, and goals to tailor the support accordingly.
• Providing individualized coaching and mentoring sessions to guide participants in identifying suitable online work or freelance opportunities.
• Assisting participants in creating professional profiles or portfolios that highlight their skills and experiences.
• Offering guidance on how to effectively market themselves online, including optimizing their profiles on relevant platforms.
• Organizing workshops or training sessions on topics such as effective communication, time management, client management, and financial literacy.
• Facilitating group discussions and activities that encourage peer learning, collaboration, and networking among participants.
• Monitoring participants’ progress throughout the engagement period and providing ongoing feedback and support.
• Evaluating the impact of the facilitation process and providing recommendations for further improvement.

Deliverables

The facilitator will be expected to deliver the following:

• An inception report containing a work plan with an emphasis on methodological and planning aspects, the timing, key deliverables, and milestones within the first week.
• Identify placement opportunities by identifying new potential aggregators, platforms, and super agents.
• Build placement pipeline and ensure >90% placement of the freelancers.
• Weekly progress reports on each participants’ earnings and achievements.
• A final report summarizing the impact of the mentorship and providing recommendations for future interventions.

Duration and Location

• The engagement of the facilitator will be for a period of two months. The facilitation sessions will be conducted virtually and physically, when possible, determined based on the availability and convenience of the participants, ensuring a safe and conducive environment for learning.

Qualifications and Skills

The ideal facilitator should possess the following qualifications and skills:

• A bachelor's degree in a relevant field
• At least 5 years’ experience in working with marginalized communities, particularly refugee populations.
• Proven knowledge of the digital economy, online work, and freelance opportunities.
• Strong coaching, mentoring, and facilitation skills.
• Excellent communication and interpersonal skills.
• Ability to adapt to diverse cultural backgrounds and create an inclusive learning environment.
• Familiarity with relevant tools and platforms used in the digital economy.