Factory Supervisor at Q-Sourcing Servtec Group

DUTIES & RESPONSIBILITIES:

• Collaborate closely with the Key Account Executive to execute project goals and ensure full contract scope delivery.
• Enforce 100% compliance with safety protocols, site procedures, and internal SOPs, including training and documentation.
• Manage production department overseeing staffing, performance, and service delivery.
• Ensure all services are delivered on time, in full (OTIF), with prompt invoicing and client feedback handling.
• Assign tasks, communicate plans, and monitor project performance in line with client expectations.
• Maintain accurate staff attendance, leave schedules, and minimize overtime while ensuring service continuity.
• Oversee team training, performance reviews, and maintain updated job descriptions and KPIs.
• Escalate issues promptly and attend weekly/monthly client meetings, sharing minutes and updates.
• Keep accurate project documentation including action trackers, job logs, and equipment maintenance records.
• Ensure proper induction of new staff, tool management, and high standards of workplace housekeeping.
• Perform additional duties as required to support successful project execution.

KNOWLEDGE, SKILLS, AND EXPERIENCE:

• Diploma/degree in Mechanical engineering or related course with over four years’ experience in busy manufacturing operations.
• Excellent planning & Organisation skills.
• Basic Accounting and proficiency in Excel is desired
• Excellent interpersonal and Communication skills
• The ability to work under pressure and meet deadlines
• Tact, swiftness and attention to detail are a MUST
• Excellent problem solving and decision-making skills
• Pro-active, flexible, positive and reliable
• Excellent people skills to interact with staff, colleagues, clients and cross-functional teams