Family Entertainment Team Lead (FEC) at Africa Management Solutions Limited (AMSOL)

Job Purpose:

To lead the team in providing excellent service and a safe, fun environment at the Family Entertainment Center by supervising staff, coordinating activities, and ensuring safety compliance.

Description Performance Indicators

• Organizes tasks and ensues team members understand their individual roles & responsibilities.
• Plans and implements weekly roster for the team.
• Manage, record and track employee leaves.
• Conduct performance appraisals and identify opportunities for professional and operational development.
• Identify potential roadblocks and implement solutions to keep projects on track.
• Monitor team morale and take proactive steps to maintain a healthy work atmosphere.
• Identify training needs and opportunities for team members to enhance their skills and knowledge.
• Ensure the team has the necessary resources, including tools, equipment, and materials, to complete tasks and projects.
• Monitor and manage the team’s budget, ensuring cost-effective use of resources.
• Set team goals that align with the broader objectives of the organization.
• Implement quality control processes and conduct regular quality reviews
• Ensures the staff attendance is prepared and shared for payroll purposes.
• Anticipate guest needs and proactively offer assistance or information to enhance their overall park experience.
• Oversee daily opening and closing procedures, ensuring all attractions & facilities are ready for the guests.
• Enforce safety protocols & ensure adherence to health and safety regulations.
• Conduct training sessions for new hires & ongoing training for existing employees to ensure consistent service standards.
• Provide performance feedback to the team members to foster growth & improvement.
• Maintain accurate records of incidents & operational issues.
• Recognize and reward outstanding performance and provide constructive feedback as needed.

Qualifications, Experiences, Skills

• Bachelor’s degree/ Diploma in Business Management or Administration.
• Work in an international organization or possess international experience.
• 2-3 years of proven experience in the same role within the entertainment or hospitality is preferred
• Numerical Ability, Analytical Skills, Attention to detail and Creativity
• Teamwork; Networking Skills; Customer Focus; Communication; Problem Solving; Business & Financial Acumen; Negotiating and Influencing