Fees Administrator (Accounts Receivables) at Moringa School

About this role

• Moringa School is rapidly growing and increasing its course offerings. The role of the Fee Administrator, Accounts Receivables is to ensure Moringa receives timely payments for services rendered and records these transactions accordingly.

Objectives of this Role

• Support the company in optimizing our financial transactions and systems by performing reconciliation of payments and customer accounts
• Communicate discrepancies to the management team, identify slow-paying customers, and recommend collection strategies
• Strengthen and grow relationships with clients by communicating with customers regarding past-due accounts
• Assist in streamlining the accounts receivable process by identifying areas for performance improvement
• Exercise integrity and confidentiality in financial reporting, and comply with national, local, and organizational financial policies and procedures

Responsibilities

• Generate, create, and document scripts for unique and recurring customer journey
• Maintain accounts receivable files and records and generate reports every week through consistent, timely, and accurate data tracking
• Generating invoices and account statements to facilitate payments.
• Investigate and resolve any irregularities in billing reconciliation.
• Conduct Phase-to-phase information sessions with students for collection+ retention purposes
• Follow-up and track payments from ongoing students, update of trackers
• Work with the Finance team to support student billing throughout the student’s journey
• Design and maintain A.R strategies and playbooks across geographies
• Ability to be flexible and adapt different processes to different students at distinct stages of the pipeline

Key Competencies

• Stakeholder Management
• Driving Process Improvement
• Superb time management and detail orientation
• People Skills

Qualifications

• 3+ years of experience working in a similar role: Experience in accounts receivable (or accounts payable)
• Experience in building and implementing billing systems
• Excellent written and verbal communication skills
• Customer service experience
• Familiarity with and experience using ERP and/or CRM tools e.g Salesforce
• Experience / Exposure to start-up culture is preferred
• Worked in Education Management organizations before is an added advantage