Field Agent Support at Apollo Agriculture

About the role

Apollo Agriculture is seeking Field Agent Support to join us in our Nairobi office.

Your day-to-day

• Make outbound calls to field agents to accurately collect feedback and assist them to resolve any challenges.
• Generate regular reports from the feedback collected from the portfolio of agents assigned to you.
• Handle inbound calls by agents and accurately transcribe the recorded details in the recommended format as will be outlined to you.
• Diligently handle customers/business partners’ inquiries via telephone and/or SMS.
• Manage and resolve customers’/partners complaints.
• Provide existing and prospective clients with product and service information by clearly explaining procedures; answering questions and queries; providing information in accordance with the Company’s policies and procedures.
• Identify and escalate priority issues that need to be handled at a different level, and do the necessary follow-up of customer concerns.
• Accurately document all customer interaction information according to standard operating procedures as the Company shall detail to you from time to time.
• Ensure high-quality results by adhering to standards and guidelines as well as identify customer service process gaps and recommend improvement in procedures.
• Troubleshoot Mobile App Related issues and providing first-level resolutions to the customers/business partners.

You:

• Be a holder of an Undergraduate degree or a diploma certificate
• Conversant with English, Kiswahili, and vernacular language.
• Self-driven and able to work remotely with minimal supervision.
• Have basic computer skills and be familiar with Windows or Ubuntu OS.
• Have a background in Sales 
• Access to a stable internet

We:

• Are a collaborative team of smart and ambitious people who are dedicated to serving our customers.
• Make magic happen to solve hard problems and always come with solutions when challenges arise.
• Are comfortable taking risks that can result in radical scale, and understand that failures are opportunities to learn and improve.
• Are considerate listeners and take the time to deeply understand and seek out ideas from the people around us, even when we disagree.
• Offer a dynamic environment that fosters talent, collaboration, and growth.
• Take pride in our work and share the responsibility to see it through from conception to deployment.
• Back up our talk with a competitive compensation and benefits package, challenging projects, and room for growth. 
• Value autonomy, honesty, transparency, and respect.
• Are excited to hear from you!