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  • Posted: Sep 9, 2021
    Deadline: Not specified
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  • Apollo helps farmers in emerging markets increase their profits. We use agronomic machine learning, remote sensing, and mobile technology to help farmers access credit, high-quality farm inputs, and customized advice. Our first product is a customized package of farm inputs, farming advice, and credit delivered to farmers in Kenya.
    Read more about this company

     

    Recruitment and Training Associate

    Your day-to-day:

    • Recruit, train, and manage field agents and ensure data quality and achievement of their targets.
    • With support from the Operations Designer initiate and work on the expansion/scouting program for new areas where Apollo plans to start operations. 
    • Create and deliver training to field agents on data quality, work-planning, and expansion work.
    • Work closely with the field marking approvals team on communicating critical areas of focus for supporting agents and field agents.
    • Gather feedback from farmers on how Apollo can improve interaction with the farmers and report back for action.
    • Prepare budgets for pieces of training and any other logistics needed for field agent’s training activities.
    • Create KPIs to measure the performance of the agents.
    • Together with the Operations Designer, plan and conduct screening for new agents to work in both existing and new areas. 
    • Identify and escalate farmer and agent complaints to the call center and where necessary, follow up on resolutions to customer issues. 
    • Liaise with other stakeholders, local ministry of agriculture group leaders, agro-dealers in marketing Apollo Agriculture products.
    • Preparation of weekly work plans and field reports.
    • Any other tasks assigned by your supervisor.

    You:

    • Hold a Bachelor’s degree in a relevant field.
    • Have 2 or more of relevant work experience.
    • Have excellent communication and interpersonal skills.  
    • Possess strong influencing and business orientation skills. 
    • Are credible with senior and middle managers and able to build strong relationships with clients /colleagues quickly.  
    • Have the knowledge and ability to manage all aspects of the training and development life cycle.
    • Have specific knowledge of the latest thinking on training and development concept tools and techniques. 
    • Possess strong client service focus, are a team player, and a role model for Apollo’s image.

    We:

    • Are a collaborative team of smart and ambitious people who are dedicated to serving our customers.
    • Make magic happen to solve hard problems and always come with solutions when challenges arise.
    • Are comfortable taking risks that can result in radical scale, and understand that failures are opportunities to learn and improve.
    • Are considerate listeners and take the time to deeply understand and seek out ideas from the people around us, even when we disagree.
    • Offer a dynamic environment that fosters talent, collaboration, and growth.
    • Take pride in our work and share the responsibility to see it through from conception to deployment.
    • Value autonomy, honesty, transparency, and respect.
    • Are excited to hear from you!

    go to method of application »

    Call Center Agent (Malipo Recovery)

    Your day-to-day

    • Direct Tele-collections
    • Speak to tens of customers every day and help them build plans to clear their Apollo loan on time
    • Meet daily, weekly, monthly and season-long targets for different metrics including Promises to Pay (PTP) booked, PTPs upheld, calls attempted and completed, etc.
    • Creatively determine alternative ways to reach evasive farmers
    • Demonstrate both compassion and toughness to ensure that customers always take your calls and trust your advice
    • Creatively Use Technology
    • Utilize individual dashboards to motivate yourself, set and accomplish goals, track how you are performing relative to your peers, and identify areas for improvement
    • Use special technological tools to make special plans with customers that will maximize their chance of repayment
    • Support the engineering team in continually improving the provided tools by sharing feedback about bugs or areas for technological improvement
    • Distill feedback received from farmers to guide strategy
    • Collaborate and See The Big Picture
    • Share strategies that you’ve developed with the entire team to help others improve
    • Think critically about the larger themes you encounter in your conversations with customers and be ready to provide insight to repayments leadership

    You have:

    • Work extremely hard and always show up with energy and enthusiasm
    • Have a deep knowledge of Apollo’s business and customers
    • Seek constructive feedback on how to improve
    • Understand how to interpret data and draw conclusions independently
    • Be motivated by incentive-heavy compensation
    • Have strong analytical and problem-solving abilities
    • A key requirement is to communicate fluently in Luhya, Swahili and English
    • Having a collections background is an added advantage 

    We:

    • Are a collaborative team of smart and ambitious people who are dedicated to serving our customers
    • Make magic happen to solve hard problems and always come with solutions when challenges arise
    • Are comfortable taking risks that can result in radical scale, and understand that failures are opportunities to learn and improve
    • Are considerate listeners and take the time to deeply understand and seek out ideas from the people around us, even when we disagree 
    • Offer a dynamic environment that fosters talent, collaboration, and growth
    • Take pride in our work and share the responsibility to see it through from conception to deployment
    • Back up our talk with a competitive compensation and benefits package and challenging projects
    • Value autonomy, honesty, transparency, and respect
    • Are excited to hear from you!

    go to method of application »

    Field Agent Support

    About the role

    Apollo Agriculture is seeking Field Agent Support to join us in our Nairobi office.

    Your day-to-day

    • Make outbound calls to field agents to accurately collect feedback and assist them to resolve any challenges.
    • Generate regular reports from the feedback collected from the portfolio of agents assigned to you.
    • Handle inbound calls by agents and accurately transcribe the recorded details in the recommended format as will be outlined to you.
    • Diligently handle customers/business partners’ inquiries via telephone and/or SMS.
    • Manage and resolve customers’/partners complaints.
    • Provide existing and prospective clients with product and service information by clearly explaining procedures; answering questions and queries; providing information in accordance with the Company’s policies and procedures.
    • Identify and escalate priority issues that need to be handled at a different level, and do the necessary follow-up of customer concerns.
    • Accurately document all customer interaction information according to standard operating procedures as the Company shall detail to you from time to time.
    • Ensure high-quality results by adhering to standards and guidelines as well as identify customer service process gaps and recommend improvement in procedures.
    • Troubleshoot Mobile App Related issues and providing first-level resolutions to the customers/business partners.

    You:

    • Be a holder of an Undergraduate degree or a diploma certificate
    • Conversant with English, Kiswahili, and vernacular language.
    • Self-driven and able to work remotely with minimal supervision.
    • Have basic computer skills and be familiar with Windows or Ubuntu OS.
    • Have a background in Sales 
    • Access to a stable internet

    We:

    • Are a collaborative team of smart and ambitious people who are dedicated to serving our customers.
    • Make magic happen to solve hard problems and always come with solutions when challenges arise.
    • Are comfortable taking risks that can result in radical scale, and understand that failures are opportunities to learn and improve.
    • Are considerate listeners and take the time to deeply understand and seek out ideas from the people around us, even when we disagree.
    • Offer a dynamic environment that fosters talent, collaboration, and growth.
    • Take pride in our work and share the responsibility to see it through from conception to deployment.
    • Back up our talk with a competitive compensation and benefits package, challenging projects, and room for growth. 
    • Value autonomy, honesty, transparency, and respect.
    • Are excited to hear from you!

    Method of Application

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