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  • Posted: Sep 9, 2021
    Deadline: Not specified
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    Apollo helps farmers in emerging markets increase their profits. We use agronomic machine learning, remote sensing, and mobile technology to help farmers access credit, high-quality farm inputs, and customized advice. Our first product is a customized package of farm inputs, farming advice, and credit delivered to farmers in Kenya.
    Read more about this company

     

    Call Center Agent (Malipo Recovery)

    Your day-to-day

    • Direct Tele-collections
    • Speak to tens of customers every day and help them build plans to clear their Apollo loan on time
    • Meet daily, weekly, monthly and season-long targets for different metrics including Promises to Pay (PTP) booked, PTPs upheld, calls attempted and completed, etc.
    • Creatively determine alternative ways to reach evasive farmers
    • Demonstrate both compassion and toughness to ensure that customers always take your calls and trust your advice
    • Creatively Use Technology
    • Utilize individual dashboards to motivate yourself, set and accomplish goals, track how you are performing relative to your peers, and identify areas for improvement
    • Use special technological tools to make special plans with customers that will maximize their chance of repayment
    • Support the engineering team in continually improving the provided tools by sharing feedback about bugs or areas for technological improvement
    • Distill feedback received from farmers to guide strategy
    • Collaborate and See The Big Picture
    • Share strategies that you’ve developed with the entire team to help others improve
    • Think critically about the larger themes you encounter in your conversations with customers and be ready to provide insight to repayments leadership

    You have:

    • Work extremely hard and always show up with energy and enthusiasm
    • Have a deep knowledge of Apollo’s business and customers
    • Seek constructive feedback on how to improve
    • Understand how to interpret data and draw conclusions independently
    • Be motivated by incentive-heavy compensation
    • Have strong analytical and problem-solving abilities
    • A key requirement is to communicate fluently in Luhya, Swahili and English
    • Having a collections background is an added advantage 

    We:

    • Are a collaborative team of smart and ambitious people who are dedicated to serving our customers
    • Make magic happen to solve hard problems and always come with solutions when challenges arise
    • Are comfortable taking risks that can result in radical scale, and understand that failures are opportunities to learn and improve
    • Are considerate listeners and take the time to deeply understand and seek out ideas from the people around us, even when we disagree 
    • Offer a dynamic environment that fosters talent, collaboration, and growth
    • Take pride in our work and share the responsibility to see it through from conception to deployment
    • Back up our talk with a competitive compensation and benefits package and challenging projects
    • Value autonomy, honesty, transparency, and respect
    • Are excited to hear from you!

    Method of Application

    Interested and qualified? Go to Apollo Agriculture on jobs.lever.co to apply

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