Field Collection Officer – Real Estate at Corporate Staffing

Field Collection Officer who undertakes all residential and commercial property management activities in a given portfolio to maximize income on investments and ensure client (landlords/tenants) satisfaction. He/she performs or escalates client (landlord/tenant) client requests to the senior field officer.

Key Responsibilities

• Tenant management: From onboarding/lease to tenant exit/move-out in liaison with the senior field officer including handling/resolving the tenant complaints, inquiries and requests
• Rent Management: Ensure timely payment of all rent on or before the first (1st) day of every month
• Business development: Participate in growing the business by bringing in new clients in liaison with the senior field officer
• Client management (complaints, requests, inquiries)
• Landlord Payments: Ensure landlords (statements/returns) are paid within the timelines provided in their respective service contracts in liaison with the senior field officer
• Property Occupancy: Let out the properties to capacity
• Adherence to the Standard Operating Procedures;
• Repairs & Maintenance: Inspect property conditions and coordinate maintenance, cleaning, repair activities in liaison with the supervisor and or landlord
• Utility Services: Ensure all services are available to tenants and report any interruptions for restoration. Ensure tenants utility services consumptions are metered and charged. It will be the responsibility of the field officer follow up payment of the charges along with the monthly rent.
• Timely reporting of all/any incidences affecting the properties to the clients through the senior field officer
• Any other or further duties as is necessary

Key Qualifications

• A bachelor of commerce degree or other business degree from a recognized university
• A bachelor’s degree in Real Estate will be an added advantage
• Experience in real estate.
• Diploma in business related course coupled with proven work experience will be considered
• KCSE mean grade C+ minimum
• Fluent in spoken and written English.
• Computer literacy; working knowledge of MS Office suite
• Ability to operate and understand personal computer functions and company utilized software packages
• Proven work experience as a property field officer or similar role
• Excellent communication skills, both verbal and written
• Strong organizational and time management skills with ability to prioritize wisely
• Good customer relationship management skills
• Excellent interpersonal and conflict resolution skills
• Good understanding of basic accounting practices
• Knowledge of on-site maintenance requirements, including dealing with vendors and contractors
• Commit to professional development and career growth
• Undertakes to perform above duties in strict compliance with the Company policies and all other applicable local and/or international laws