Field Operations Engineer-Transmission/GSM Central & Eastern at HCS Affiliates Group

Primary Reporting:  Team Leader Field Operations
Secondary Reporting: Regional Technical Manager
Department: Technology
Leadership Level: Individual/Team Contribution
Job summary/ Job purpose/ Role Intent:

• Perform maintenance and operations activities within assigned area, ensuring the quality and continuity of the services as per the set KPIs, within the budgeted costs. Execute and follow-up the network extensions.
• Detect and give warning about dysfunctions of network elements. 
• Organization Structure (must include who this position reports to)

Job Magnitude: Team Size
Number of employees directly reporting to this job: 0
Number of indirect reports (i.e. employees reporting to the direct report) 0
Number of 3rd party staff e.g. contractors, consultants, outsourced service providers reporting to this job): 0

Key Responsibilities

• Attend to equipment faults logged in through the trouble ticket (TT) system in compliance with corrective maintenance KPIs.
• Perform preventive routine maintenance to ensure consistent equipment & environs health checks. 
• Work in Coordination with Support and NMC teams while analysing fault incidents, to ensure that accurate & timely correction is achieved and that clears are confirmed and communicated as necessary. 
• Propose improvement actions of the network structure. 
• Accurately carry out preventive maintenance program and make reports on the same.
• Jointly perform new site commissioning tests with equipment vendors and only accept links/sites that qualify criteria set in the engineering standards & equipment factory specifications
• Compile and submit reports on all maintenance related matters and attend to meetings daily for evaluation 
• Establish and show cause of link failure by filling in the reason for outage (RCA) form and produce evidence as and when a demand of the same could be made. 

Principal Outputs

• Achievement of performance KPIs
• Ensure network availability of >99.60%
• Achieve 80% of TTs within SLA
• Ensure network quality with packet loss of <0.05%
• Achieve 90% of planned work first time

Qualifications- Academic and Professional

• Bachelor’s Degree in Telecommunication 
• Lean six sigma – Yellow belt
• CCNA Certification
• Valid Driving License

Experience

• 2 years’ experience in transmissions network maintenance.

Competencies

Technical Competencies

• Network Management Systems 
• Radio rigging 
• Knowledge of GSM 2/3G/4G architecture
• Good understanding of BSS/transmission technology.
• Microsoft Office
• Customer focus
• Planning and organizing
• Troubleshooting

Functional Competencies

Team Work 

• Contributes actively to a working environment in which colleagues work co-operatively with each other, accepting collective responsibility. Teams achieve high standards of performance by continually reviewing objectives and priorities

Innovation 

• Is eager to develop new ideas and concepts for identifying better solutions to current and future problems. Creates a  climate in which new approaches are not only welcomed but also expected from everyone in the organisation to  continuously improve overall performance and generate new business ideas

Managing Risks

• Review calculated risks after considering the potential organisational and stakeholder concerns; Identifies areas of  potential risks and create backup plans for any contingency; Encourages others to explore new opportunities for business

Analytical Thinking

• Comprehend and identify patterns or connections between situations that are not obviously related, and identify key or underlying issues in complex situations. It includes using creative, conceptual or inductive reasoning

Relationships / Contacts / Communication

• (indicate the nature of the most important internal and external relationships that are relevant)
• Who (internal & external)
• Why (purpose of communication) and How often?

Internal:

• Business Units: Enterprise, mobile   and mass market
• External: Customers, Contractors, other network operators.
• Frequently – to share information, problem solving i.e. network related issues
• Frequently – to share/obtain information, problem solving

Planning / Organizing / Integrating    

• Major Challenges/Problem Solving 
• (Provide 2-3 examples of the major challenges and problems, which need to be solved in this job, and the nature of the job's role in solving these problems e.g. make recommendation or final decision)

Own decisions or Recommendations

• (Provide 2/3 examples of decisions or recommendations the job holder is mandated to make)
• Optical Fibre network damages ,due to road constructions/vandalism
• Maintenance materials/spares/tools

Preventive maintenance.

• Acquisition/utilising ones recovered within the network

Operating environment

• (Provide a brief description of the environment within which the job operates e.g. remote locations, multiple interfaces across units, function head, multi-function, etc.)

Management planning cycle (Micro vs Macro planning)

• (What type of planning is required and how long in advance?)