Field Operations Manager at Kofa

Key Responsibilities:

Leadership and Team Management:

• Lead, mentor, and manage a team of field associates, ensuring alignment with company goals and operational standards. 
• Assign and monitor tasks, ensuring timely completion and high performance across the team.
• Conduct regular performance reviews, provide feedback, and identify opportunities for team development.
• Foster a culture of accountability, collaboration, and continuous improvement

Field Operations Coordination:

• Oversee the daily coordination of field activities to ensure operations align with company goals and timelines.
• Plan and coordinate the rollout of swap station locations.
• Collaborate with EPC (Engineering, Procurement, and Construction) and O&M (Operations and Maintenance) providers to coordinate swap station installation and ongoing maintenance.
• Serve as the primary point of contact for O&M providers and other third parties supporting battery network operations.

Operations Management:

• Develop and implement new processes and procedures to optimize end-to-end operations and enhance the customer experience.
• Identify and resolve operational inefficiencies affecting the battery network.
• Prepare daily and weekly reports on operational activities and team progress and document and maintain electronic records of completed tasks and operational activities.
• Complete detailed incident reports as required, capturing risks, resolutions, and preventive measures.

Monitoring and Issue Resolution:

• Support the Network Management team in prioritizing and addressing issues within the battery network.
• Respond to network and customer issues including P1 incidents as and when required, collaborating with NOC, Sales, Engineering, Customer Support and Customers as needed.
• Monitor and address Health & Safety issues in the field, ensuring compliance with applicable standards.

Support and Collaboration:

• Work with internal R&D and engineering teams to support equipment testing and rollout initiatives.
• Act as a liaison between field operations and other internal departments to ensure seamless communication and collaboration.

Qualifications and Skills:

Education:

• Bachelor’s degree in Operations Management, Engineering, Business Administration, or a related field (or equivalent experience).

Experience:

• 3+ years of proven experience in field operations or related roles.
• Demonstrated leadership experience, including managing and developing teams.
• Familiarity with EPC, O&M providers and energy operations is highly desirable.
• Valid Class T3 certification issued by the Energy and Petroleum Regulatory Authority (EPRA) is a plus.