Field Operations Manager at Triggerise (Tiko)

Key responsibilities will include:

• Overseeing the overall functioning of the field operations in Kenya, developing and implementing operational plans, and ensuring their execution.
• Identifying the focus areas for the teams, providing guidance, and resolving any issues that arise.
• Organizing and optimizing operational processes to ensure the teams' efficient functioning, and delivering verifiable and sustainable results.
• Ensuring the quality and effective functioning of ecosystems in your operational area, and giving directions on setting up new ones.
• Managing and supporting partners in our ecosystems, ensuring that they value the benefits of working with our platform.
• Ensuring that changes and improvements on our tech platform are effectively rolled out and implemented in the field, and proactively providing feedback to the tech teams.
• Leading and developing the individuals in your team, mentoring them if necessary, and identifying and closing any skill gaps.
• Involving yourself and assisting colleagues with other projects as needed.

About you

You are a strategic thinker with a passion for execution and a meticulous eye for detail. You have a deep-seated commitment to delivering positive results and an ability to inspire your team. Your understanding of operational procedures and ecosystem management allows you to seamlessly balance macro-level planning with micro-level implementation. You are adept at problem-solving and have a strong ability to communicate, engage, and foster relationships with partners.

Qualifications:

• A minimum of 5 years of experience in operational leadership within a global NGO.
• Proven experience in organising multiple tasks/projects simultaneously and making data-driven decisions
• Demonstrated leadership abilities, with a proven track record of managing field operations teams to achieve KPIs.
• Technologically savvy, with proficiency in operating mobile applications and using technology to improve operational efficiency.
• Strong communication skills with the ability to effectively interface with donors, partners, and team members
• Willingness to travel as required for the role.