Safaricom is the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects.
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Health and Safety; Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work and adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions
Ensure data and/or application availability of assigned systems.
Perform systems and applications monitoring.
Diagnose and troubleshoot technical issues (meet MTTR).
Properly escalate and follow up on unresolved issues.
Log all issues and resolutions in the service management tool.
Provide support for financial solutions including MPESA and integrations.
Develop and maintain applications using Spring Boot framework.
Design and implement scalable, high-performance applications.
Write clean, maintainable code following best practices.
Implement DevOps technologies and processes (e.g., containerization).
Perform regular service improvements aligned with 99.999% availability.
Participate in design, testing, and implementation of new products, services, or upgrades.
Provide input to the M-PESA roadmap.
Liaise with stakeholders to ensure clear understanding of new functionality and systems.
Maintain knowledge base by documenting technical knowledge.
Transfer system knowledge to internal customers on new features and support processes.
Prepare and publish accurate and timely system performance reports.
Work with external/internal technical teams to resolve system issues efficiently.
Requirements:
A bachelor’s degree in information technology, Computer Science, Engineering or relevant field as a minimum
2 years of work experience as an engineer in a telecommunications or financial services environment
Expertise in system monitoring and alerting strategies and can draw on their experience to drive improvements in system monitoring with automation, third party tools and frameworks
Working knowledge of databases (NoSQL and SQL databases).
Excellent problem-solving and communication skills
Software development skills in Java, python, Angular JS etc
Knowledge in ITIL Service Operations processes and Agile methodology. Certification in Scrum fundamentals is an added advantage.
Working knowledge in dev ops and dev ops tools like Github
Knowledge in mobile money systems, integrations or financial systems
Must be able to work without supervision & meet tight deadlines/schedules
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