Open Positions at Safaricom Kenya

Key Responsibilities:

• Health and Safety; Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work and adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions
• Ensure data and/or application availability of assigned systems.
• Perform systems and applications monitoring.
• Diagnose and troubleshoot technical issues (meet MTTR).
• Properly escalate and follow up on unresolved issues.
• Log all issues and resolutions in the service management tool.
• Provide support for financial solutions including MPESA and integrations.
• Develop and maintain applications using Spring Boot framework.
• Design and implement scalable, high-performance applications.
• Write clean, maintainable code following best practices.
• Implement DevOps technologies and processes (e.g., containerization).
• Perform regular service improvements aligned with 99.999% availability.
• Participate in design, testing, and implementation of new products, services, or upgrades.
• Provide input to the M-PESA roadmap.
• Liaise with stakeholders to ensure clear understanding of new functionality and systems.
• Maintain knowledge base by documenting technical knowledge.
• Transfer system knowledge to internal customers on new features and support processes.
• Prepare and publish accurate and timely system performance reports.
• Work with external/internal technical teams to resolve system issues efficiently.

Requirements:

• A bachelor’s degree in information technology, Computer Science, Engineering or relevant field as a minimum
• 2 years of work experience as an engineer in a telecommunications or financial services environment
• Expertise in system monitoring and alerting strategies and can draw on their experience to drive improvements in system monitoring with automation, third party tools and frameworks
• Working knowledge of databases (NoSQL and SQL databases).
• Excellent problem-solving and communication skills
• Software development skills in Java, python, Angular JS etc
• Knowledge in ITIL Service Operations processes and Agile methodology. Certification in Scrum fundamentals is an added advantage.
• Working knowledge in dev ops and dev ops tools like Github
• Knowledge in mobile money systems, integrations or financial systems
• Must be able to work without supervision & meet tight deadlines/schedules
• Good presentation skills
• Proactive & self-motivated

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Key Responsibilities:

• Lead design work for high-impact internal tool initiatives.
• Translate complex workflows into streamlined, user-friendly interfaces.
• Work end-to-end—from research and concepting to prototyping and delivery.
• Maintain design quality and consistency across your own and the chapter's output.
• Mentor and support designers in ypur chapter across squads working on internal tools.
• Facilitate regular design critiques, craft development sessions, and chapter rituals.
• Champion best practices in design process, documentation, accessibility, and design system usage.
• Help build a healthy team culture grounded in feedback, inclusion, and continuous learning.
• Partner with PMs/POs, engineers, and other cross-functional leads.
• Advocate for user-centered design and accessibility across the internal platform experience.
• Contribute to evolving our design system, patterns, and guidelines for internal use cases.

Qualifications

• 5+ years of experience in UX/product design, with at least 1–2 years mentoring or leading other designers.
• Experience designing complex workflows or internal tools—preferably in B2B or enterprise environments.
• Strong portfolio demonstrating craft excellence, systems thinking, and leadership impact. 
• Excellent communication, facilitation, and feedback skills.
• Comfortable balancing hands-on work with mentorship responsibilities.
• Skilled in Figma and modern design tools; experience with design systems and token-based theming is a plus.

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Brief Description

Reporting to Service Reliability Engineering Lead - Systems Engineering. The Service Reliability Engineer will be responsible for ensuring system availability, performance, efficiency, change management, monitoring, emergency response, security and capacity planning. In addition, this role will be response for: -

• Ensuring operational excellence through proactively building and implementing services, including end to end monitoring, scripting and automation, modern tooling, and maintenance of software.
• Providing software-related operations support, including managing level two and level three incident and problem management.
• Define, measure, monitor and report key SRE performance indicators and escalate breaches and violations. 
• Documenting “tribal” knowledge and constant upkeep of the playbooks and runbooks to ensure teams get the information they need right when they need it.
• Implementation of machine learning, self-healing and drive the organization towards a no-ops model.

Key Responsibilities

• Run the production environment by monitoring availability and taking a holistic view of system health.
• Implement SRE frameworks and practices within the organization using the systems operations tool chain.
• Strong familiarity with web servers and load balancing technologies.
• Operational Excellence – ensure systems availability, performance, efficiency, change management, monitoring, emergency response, security, and capacity planning.
• Stakeholder Engagement - Engage the business teams and promoting a culture of participation and collaboration to enhance effective and informed decision making.
• Define, measure, monitor and report key systems reliability performance indicators and escalate breaches and violations, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating to continually improve.
• Create sustainable systems by driving continuous improvement of the applications through chaos experiments, automation, ML/AIOPs and proactive alerting strategies.
• Problem and Incident management – ensure level two and level three support and incidents are addressed within SLA.
• Continually improve skills and competencies by proactively participating in various internal and external training opportunities and stretch assignments.
• Research on new fit for future technologies and actively implement the viable solutions.

Qualifications

• Bachelor’s degree in computer science, Information Systems, Software Engineering, IT, or another related field.
• More than three years of work experience in programming and /or systems analysis applying agile frameworks.
• Experience working with agile methodologies, such as Scrum, Kanban, XP, LSD, and FDD.
• Experience using code versioning & collaboration tools such as Git, Docker.
• Strong analytical and problem-solving skills
• Strong knowledge of software architecture principles.
• Experience working in cloud-native environments such as AWS
• Experience working with multiple programming and markup languages, such as Android, IoS, HTML, CSS, JavaScript, Java, Ruby, PHP, SQL, XML, JSON, YAML, and Python, and paradigms such as object-oriented-, even-driven-, procedural-, functional-, and declarative programming.
• Experience in Unix/Linux/AIX Operating System and application security technologies (e.g. SSL)
• Professional experience and knowledge of the telecommunications industry preferred.
• Competency in system and application administration and practices preferred.
• Individual thinker with the ability to identify and drive new uncharted solutions.
• Ability and willingness to share knowledge with individuals with varying levels of experience.
• A proactive approach to spotting problems, areas for improvement, and performance bottlenecks