Fleet Quality Assurance at Mogo Finance

Key Responsibilities:

• Quality Monitoring s Evaluation
• Conduct regular audits on fleet agents’ activities including repossession, vehicle tracking, handovers, and client engagements.
• Review and verify accuracy of data entries, reports, and documentation submitted by fleet agents.
• Ensure all processes follow internal SOPs, company policies, and compliance requirements.
• Identify errors, gaps, or non-compliance and provide corrective action plans.
• Performance s Process Improvement
• Analyze trends and patterns in agent performance to identify areas for improvement.
• Recommend process changes or training needs to improve operational efficiency and service quality.
• Collaborate with operations and training teams to standardize best practices across branches.
• Reporting s Feedback
• Prepare and submit periodic QA reports highlighting findings, risks, and action points.
• Provide timely feedback to Fleet Supervisors and Managers on audit outcomes.
• Track resolution of identified issues and verify that corrective measures are implemented.

What you will need:

• Diploma/Degree in Business Administration, or related field.
• Relevant Call center experience will be an added advantage.
• Strong desire to learn along with professional drive.
• Excellent communication and interpersonal skills.
• Strong analytical & problem-solving skills.
• Exellent listerning skills
• Excellent computer skills.
• Ecellent negociation skills
• Ability to adapt quickly and work independently.
• Fluent in English and Swahili.
• Confidence
• Experience in Events planning is highly desired