Food and Beverage Manager at Bollard Consulting Limited

Responsibilities

‍Manage All F&B Operations

• Oversee day-to-day operations within budgeted guidelines and to the highest standards.
• Ensure that all F&B operations run smoothly and efficiently.

Review and Set-Up Procedures

• Regularly review procedures and policies to identify areas for improvement.
• Implement changes as necessary to enhance efficiency and service quality.

Manage Computer Systems

• Understand and manage computer software programs (MS Office, restaurant management software, POS).
• Ensure all systems are utilized effectively to improve operations.

Customer Service Excellence

• Preserve excellent levels of internal and external customer service.
• Proactively respond to customer needs and concerns to ensure satisfaction.

Menu Design and Goods Purchasing

• Design exceptional menus that meet customer preferences and trends.
• Purchase goods and continuously seek improvements in menu offerings.

Lead F&B Team

• Attract, recruit, train, and appraise talented personnel.
• Establish a motivated and cohesive team environment with a focus on teamwork and ownership.
• Set Targets and KPIs
• Establish targets, KPIs, schedules, policies, and procedures.
• Monitor performance and adjust strategies to meet and exceed targets.

Compliance

• Ensure compliance with all health and safety regulations.
• Maintain a safe and hygienic working environment.

Reporting

• Report on management regarding sales results and productivity.
• Provide insights and recommendations for improvements.

Requirements

• Bachelor’s degree/Diploma in Hospitality Management, Food & Beverage, or a related field.
• Minimum of 3 years' experience in the hospitality industry with a focus on F&B
• In-depth understanding of  food and beverage trends and best practices
• Excellent leadership and organisational skills
• Customer-focused and service oriented
• Knowledge of health, safety, and food service regulations.
• Working knowledge of a variety of computer programmes (MS Office, restaurant management software, POS) may be preferred.