Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,700 properties under 31 leading brands spanning 138 countries and territories.
Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott.
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Ensures that all Food & Beverage Service standards are met at all times as determined by the hotel and brand standard operating procedures (SOPs) and polices in order to exceed guest expectation and achieve set targets.
Establishes and maintains the department’s manning and productivity indices, ensuring a smooth operation based on forecasted business levels.
Collaborates with the Marketing team to generate collateral and promotional content to drive food & beverage outlet sales and profitability
Prepares yearly capex proposal and expense budgets.
Implements and manages training programs for the Food & Beverage Service team
Provides guidance and direction to the team, including setting performance standards and monitoring performance and conducting performance reviews in a timely manner
Conduct period audits and spot checks on brand standards and internal controls to ensure compliance
Periodically review guest feedback to identify gaps and corrective action in order to achieve 100% guest satisfaction in Food & Beverage service areas
Review and evaluate all Food & Beverage equipment and supplies periodically to select appropriate products for purchase.
Ensures that all preventive maintenance and general cleaning programs/ schedules are in place and executed accordingly.
Utilize and develop communication tools and channels for the dissemination of information and workflow in all sections
Preparing periodic reports to guide in decision making
Job Requirements:
A Diploma in Hospitality / Tourism Management from a recognized institution; A relevant degree will be an added advantage
Minimum of five (5) years’ experience in a similar position in a 4 or 5 star rated hotel
Food safety management system awareness
Computer Literate, Micros knowledge an added advantage
Good training skills, with ability to appraise, manage people and prepare budgets
Must be unflappable with the ability to handle multiple priorities and projects effectively and on a timely basis. He or she should be a source of ideas and be proactive when it comes to supporting and enhancing the brand
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