Food and Beverage Supervisor at Reeds Africa Consult

Job Summary:

• We are seeking a dedicated and experienced Food and Beverage Supervisor to join the team. The Food and Beverage Supervisor wilbe responsible for overseeing the daily operations of the restaurant's dining area, ensuring exceptionaguest experiences, maintaining service quality standards, and managing a team of waitstaff.

Responsibilities
Team Management:

• Lead, train, and mentor a team of waitstaff to ensure they deliver consistent and exceptionacustomer service.
• Schedule and coordinate staff shifts to ensure adequate coverage during operating hours.
• Conduct regular staff meetings to communicate updates, provide training, and gather feedback.

Guest Experience:

• Welcome and seat guests in a courteous and professionamanner, ensuring their needs are anticipated and met throughout their dining experience.
• Monitor the dining room to ensure guests are comfortable, addressing any issues or concerns promptly.
• Handle guest complaints or inquiries with tact and resolve them to their satisfaction.

Service Standards:

• Maintain and uphold the restaurant's high service standards, ensuring that alstaff follow proper protocols and adhere to fine dining etiquette.
• Oversee the proper setting of tables and arrangement of dining areas to create an inviting atmosphere.
• Ensure that food and beverages are served promptly and accurately, adhering to established presentation guidelines.

Order and Inventory Management:

• Collaborate with the kitchen and bar teams to ensure timely and accurate food and beverage delivery.
• Monitor inventory levels of beverages, tableware, and other dining essentials, placing orders as necessary to avoid shortages.

Hygiene and Safety:

• Ensure alstaff follow proper hygiene and sanitation standards, both in personaappearance and workspaces.
• Oversee the cleanliness and organization of the dining area, addressing any maintenance issues promptly.
• Maintain knowledge of health and safety regulations and ensure compliance.

Training and Development:

• Provide ongoing training to staff on service techniques, menu items, wine pairings, and any changes to restaurant policies.
• Foster a culture of continuous learning and professionagrowth among the team.

Administrative Tasks:

• Prepare shift reports, attendance records, and other administrative documentation as required.
• Collaborate with management to develop and implement strategies to improve service quality and operationaefficiency.

Qualification & Experience
Education:

• Diploma or degree in Hospitality Management or related field (preferred).
• Certification in food safety and hygiene (preferred)

Experience:

• Proven experience of 3 years in a supervisory role within a fine dining restaurant environment.
• Experience in fine dining 5* restaurant.

Knowledge, skills, and abilities:

• In-depth knowledge of fine dining etiquette, food, and beverage service.
• Strong leadership, communication, and interpersonaskills.
• Ability to multitask and manage high-pressure situations with composure.
• Excellent problem-solving abilities and guest-oriented mindset.
• Proficiency in using restaurant management software and basic office applications.

Qualified candidates are advised to share their updated CVs to careers@reedsafricaconsult.com by 10th September 2023 indicating “FOOD AND BEVERAGE SUPERVISOR” as the subject of the email.