Food & Beverage Outlet Manager at Accor

Job Description

• Oversee the day-to-day operations of all assigned F&B outlets, ensuring smooth and efficient service.
• Lead and develop outlet managers, supervisors, and service teams to achieve operational excellence.
• Ensure guest satisfaction through proactive engagement, service recovery, and continuous improvement initiatives.
• Monitor and manage labor costs, productivity, and departmental expenses in line with budget targets.
• Drive beverage and food sales through upselling, promotions, and innovative guest experiences.
• Ensure compliance with company standards, HACCP requirements, health & safety regulations, and hygiene protocols.
• Collaborate closely with Culinary, Stewarding, Purchasing, Revenue, and Marketing teams.
• Analyze outlet performance, guest feedback, and financial results to identify opportunities for improvement.
• Support special events, themed dining experiences, and resort-wide F&B initiatives

Qualifications

• Bachelor's Degree in Hospitality Management, Business Administration, or a related field.
• Minimum 3–5 years of experience in a Food & Beverage management role within an international hotel or upscale restaurant environment.
• Strong leadership and team development skills.
• Proven ability to manage multiple outlets and high-volume operations.
• Strong understanding of financial controls, budgeting, and cost management.
• Excellent communication skills.
• Knowledge of HACCP, food safety, and quality standards.
• Familiarity with POS systems and hotel management software.