The Fairmont Norfolk is a historic hotel in Nairobi, Kenya and is owned by the luxury hotel chain, Fairmont Hotels and Resorts. The hotel has 170 rooms, 4 restaurants, and consists of 5 main blocks, each ranging from 1 to 2 stories high. The hotel has a signature Tudor style of architecture that has been maintained since its original construction.
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Providing excellent waiter service to guests to ensure guest satisfaction
Learn to take customer orders and delivering food and beverages
Learn using the POS system diligently, entering orders and making corrections if necessary
Learning food and beverage content in order to making menu recommendations, answering questions and sharing additional information with restaurant patrons
Carry out set standards and procedures to ensure all tasks and responsibilities are carried out in a timely manner
Communicating effectively with colleagues and guests alike in order to secure a smooth and accurate transition of information
Carry out all roles and functions of the F&B department
Qualifications
Currently a Hospitality student.
Is known as enthusiastic, hospitable, team-builder, stress-resistant and representative
Has passion for the hospitality industry
Does not have to be a specialist already, but you are eager to learn