Food & Beverage Service Manager at Simba Corp

Primary Responsibilities

• Leads the Food & Beverage Department by developing and implementing department objectives in line with the business objectives.
• Direct F&B Service operations such as restaurants, bars, and banqueting and provide guest assistance whilst ensuring compliance with all food and beverage policies, procedures, standards, and satisfaction of guests’ needs and ensure that subordinate heads of the department take corrective actions as necessary.
• Maintain high visibility during the peak period in order to ensure the smooth running of operations, promote good public relations, take corrective actions, and handles customers’ complaints to ensure their satisfaction.
• Maximizes outlet revenue by controlling special promotions and activities, and up-selling food & beverage in order to maximize Revenue.
• Develop, implement and continually review the policies, procedures, practices, and standards.
• Select, train, develop, schedule, and manage the performance of direct and indirect subordinates to ensure the efficient running of food & beverage operations.
• Work with GM to approve the training plan for all food and beverage sections and follows up to ensure compliance and efficiency of training activities.
• Interact with the management of other departments within areas of responsibility and develop solid working relationships with them.
• Conduct regular departmental meetings and daily briefings with Outlet Managers.
• Participate in preparing the annual budget and manning guide and manage the Food and Beverage Department within budgetary guidelines.
• Keep abreast of all emergency procedures, Nairobi Street Kitchen promotions, product knowledge, VIP arrivals, and upcoming events, and brief direct subordinates accordingly so that all food & beverage staff are able to answer guest requests and questions.
• Accomplish a set of administrative duties such as leading and attending meetings, writing reports and memos, and other specific duties related to the job function.

Experience and Academic Qualifications

• Bachelor’s Degree in hospitality management or related field.
• Minimum 5 years of similar experience in Food & Beverage.

Competencies

Management/Leadership:

• Planning and organizational skills
• Building teamwork
• Motivating and developing others
• Problem-solving & decision making
• Conflict management
• Establishing focus
• Information Management

Task Achievement:

• Adaptability/flexibility
• Initiative
• Innovation
• Managing Performance
• Results-oriented
• Concern for quality

Relationship:

• Customer service orientation
• Cross-cultural sensitivity
• Teamwork/co-operation
• Interpersonal skills

Communication:

• Writing skills
• Listening skills

Personality Traits:

• Self-development
• Very good communication skills
• Hands-On person
• Creativity
• Integrity
• Stress management

Other Skills:

• Fluency in English
• Fluency in Swahili
• Knowledge of Microsoft Word and Excel
• Knowledge of POS operating systems