Food & Beverage Team Leader at Hyatt Place

Summary

• Responsible for ensuring smooth and efficient running of the department by supervising and coordinating the daily operations of the food and beverage department. The primary objective is overseeing the service team in executing service, ensuring seamless guest experiences. Other responsibilities include managing inventory, maintaining high standards of quality, safety and hygiene, providing guidance and training to team members, while also assisting with scheduling. He/she will monitor departmental controllable expenses and leading cost control initiatives in the day-to-day operations is essential in managing the department’s financial bottom line. He/she will be expected to collaborate with management to develop and implement strategies to enhance F&B operations. Ultimately, he/she shall provide exceptional customer service, while maintaining Hyatt standards and adhere to company policies and local legislation.

Other key responsibilities will include and not limited to:

• Developing and putting into operation the current system and technical advancement in the field of laundry
• Ensures that brand standards have been implemented.
• Assists in conducting monthly inventory checks on all operating equipment and supplies.
• Possesses thorough knowledge and understanding of all food and beverage items on the menu and the ability to recommend food and beverage combinations and upsell alternatives.
• Ensures that the outlet is kept clean and organized, both at the front and back of the house.
• Assists to liaise with the Kitchen and Beverage Department on daily operations and quality control if appropriate.
• Performs the function of cashier and is responsible for Micros cashiering procedure.
• Balances cash and credit card charges and remits cash to the Front Office Safe.
• Makes necessary checks needed for specific events or functions.
• Be a hands-on supervisor and be always present in the outlet, especially during busy periods.
• Assists with conducting monthly inventory checks on all operating equipment and supplies.
• Assists to liaise and organize with the Housekeeping Department that the cleaning schedules are strictly adhered to as required
• Assists in the inventory management and ongoing maintenance of hotel operating equipment and other assets.
• Ensures new technology and equipment are embraced.
• Responds to changes in the Food and Beverage function as dictated by the industry, company, and hotel.
• Assists to ensure that the outlet is operated in line with maximizing profit while delivering on the brand promise.
• Assists the F&B Manager to achieve the monthly and annual target of the department and the outlet’s revenue targets.
• Ensures that all hotel, company, and local rules, policies, and regulations relating to financial record-keeping, money handling, and licensing are adhered to, including the timely and accurate reporting of financial information.
• Any other duties as assigned from time to time.

Qualifications

• Certificate In Food and beverage service from a recognized institution
• At least 3 years' experience working in a reputable hospitality organization in a similar role
• Strong analytical, interpersonal and problem-solving skills
• Leadership skills to guide and mentor other team members
• Ability to deal efficiently with complaints exhibiting a solid customer service approach
• The ability to remain positive and focused in a fast-paced environment