Current Opportunities at Hyatt Place

Summary

• Responsible for coordinating back-end operations, communicate to relevant department on job orders, and attends to guest requests. He/she will coordinate the daily housekeeping operation and collaboration with Front Office and Guest Relation Teams. Additionally, they will handle management of the housekeeping general store and perform general office administration, purchasing, scheduling and supervisory duties.

Other key responsibilities will include and not limited to:

• Verifies room status, report room discrepancies, prioritize and update status of check out rooms.
• Ensures that assigned team members have reported to work and coordinate all necessary breaks.
• Prepares and distributes assignment sheets to assigned staff and review priorities.
• Assigns designated work sections to the Housekeeping Team Leaders, Room Attendants’, Public Area Attendants, and Linen Runners / Housepersons.
• Maintains and assigns work orders through the hotel’s work order tracking system.
• Maintains inventory stock of linen, chemicals, guest supplies etc. to ensure adequate supplies.
• Maintains employee attendance records and communicate tardiness or call outs to the Executive Housekeeper.
• Ensures proper staffing levels are correct for current day and next day operations.
• Provides relief to the Housekeeping Team Leader in their absence or when instructed by the Executive Housekeeper.
• Ensures guest laundry and dry-cleaning orders are attended to promptly.
• Notifies Team leader promptly of any special guestroom or suite issues including reporting any maintenance needs.
• Coordinating with vendors to arrange for equipment repair or replacement when needed.
• Reviews out-of-order rooms daily.
• Runs daily reports.
• Receives and record all lost and found articles found in the hotel.
• Maintains the lost and found record book and lost and found tags.
• Maintains and arrange the lost and found store.
• Acts as a liaison in the hotel between Housekeeping, Front Office and all other departments.
• Coordinating with other departments (front office, laundry, engineering, and F&B) to ensure that cleaning tasks are completed efficiently and effectively.
• Prepares daily, weekly and monthly reports.
• Ensures compliance with safety and sanitation policies in all areas.
• Receives, records, and relays messages accurately, completely, and legibly.
• Records every telephone call in a logbook or database noting the action taken, who is responsible and the call recipient.
• Takes key inventory to ensure all section keys and master keys are accounted for.
• Performs other related duties as assigned from time to time.

Qualifications

• Certificate In Housekeeping and Laundry techniques from a recognized institution or its equivalent
• At least 3 years' experience working in a reputable hospitality organization in a similar role
• Strong analytical, interpersonal and problem-solving skills
• Leadership skills to guide and mentor other team members
• Ability to deal efficiently with complaints exhibiting a solid customer service approach
• The ability to remain positive and focused in a fast-paced environment

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Summary

• Responsible for ensuring smooth and efficient running of the department by supervising and coordinating the daily operations of the food and beverage department. The primary objective is overseeing the service team in executing service, ensuring seamless guest experiences. Other responsibilities include managing inventory, maintaining high standards of quality, safety and hygiene, providing guidance and training to team members, while also assisting with scheduling. He/she will monitor departmental controllable expenses and leading cost control initiatives in the day-to-day operations is essential in managing the department’s financial bottom line. He/she will be expected to collaborate with management to develop and implement strategies to enhance F&B operations. Ultimately, he/she shall provide exceptional customer service, while maintaining Hyatt standards and adhere to company policies and local legislation.

Other key responsibilities will include and not limited to:

• Developing and putting into operation the current system and technical advancement in the field of laundry
• Ensures that brand standards have been implemented.
• Assists in conducting monthly inventory checks on all operating equipment and supplies.
• Possesses thorough knowledge and understanding of all food and beverage items on the menu and the ability to recommend food and beverage combinations and upsell alternatives.
• Ensures that the outlet is kept clean and organized, both at the front and back of the house.
• Assists to liaise with the Kitchen and Beverage Department on daily operations and quality control if appropriate.
• Performs the function of cashier and is responsible for Micros cashiering procedure.
• Balances cash and credit card charges and remits cash to the Front Office Safe.
• Makes necessary checks needed for specific events or functions.
• Be a hands-on supervisor and be always present in the outlet, especially during busy periods.
• Assists with conducting monthly inventory checks on all operating equipment and supplies.
• Assists to liaise and organize with the Housekeeping Department that the cleaning schedules are strictly adhered to as required
• Assists in the inventory management and ongoing maintenance of hotel operating equipment and other assets.
• Ensures new technology and equipment are embraced.
• Responds to changes in the Food and Beverage function as dictated by the industry, company, and hotel.
• Assists to ensure that the outlet is operated in line with maximizing profit while delivering on the brand promise.
• Assists the F&B Manager to achieve the monthly and annual target of the department and the outlet’s revenue targets.
• Ensures that all hotel, company, and local rules, policies, and regulations relating to financial record-keeping, money handling, and licensing are adhered to, including the timely and accurate reporting of financial information.
• Any other duties as assigned from time to time.

Qualifications

• Certificate In Food and beverage service from a recognized institution
• At least 3 years' experience working in a reputable hospitality organization in a similar role
• Strong analytical, interpersonal and problem-solving skills
• Leadership skills to guide and mentor other team members
• Ability to deal efficiently with complaints exhibiting a solid customer service approach
• The ability to remain positive and focused in a fast-paced environment

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Summary

• Responsible for overseeing daily housekeeping activities which include assigning tasks to teams, inspecting guest rooms and public areas ensuring they meet established standards. He/she will also manage inventory ensuring all supplies and equipment are available for the housekeeping team. He/she assigns daily, weekly, monthly housekeeping tasks, schedules daily cleaning assignments ensuring adherence to the departmental performance plan.

Other key responsibilities will include and not limited to:

• Developing and putting into operation the current system and technical advancement in the field of laundry operations.
• Oversees team’s performance daily. Motivate team members and resolve any issues that occur on the job.
• Conducting inspections of guest rooms and public areas to ensure that they are clean and orderly.
• Training new team members on proper techniques for various cleaning tasks such as crystallization, cleaning guest rooms etc.
• Evaluating the quality of work performed by team members and providing feedback where necessary.
• Performs cleaning duties when there is a team member shortage.
• Responds to guest complaints and special requests.
• Responds to special requests from guests.
• Ensures SOPS, and brand standards are adhered to at all times.
• Determining the number of team members needed to complete tasks within a specific time frame and then assign these tasks accordingly.
• Coordinating with other departments (front office, laundry, engineering, and F&B) to ensure that cleaning tasks are completed efficiently and effectively.
• Prepares daily, weekly, and monthly reports.
• Ensures compliance with safety and sanitation policies in all areas.
• Monitors team members' performance and take corrective actions when necessary to help improve performance levels across-the-board.
• Scheduling team members’ work hours and communicating any changes to them.
• Ensuring that supplies, materials, equipment, and linen are available for use by team members in their work.
• Manages the inventory and order supplies as required. Issue and control supplies and equipment.
• Conducts monthly inventories of linen and OSE.
• Any other duties as assigned from time to time.

Qualifications

• Certificate In Housekeeping and Laundry techniques from a recognized institution or its equivalent
• At least 3 years' experience working in a reputable hospitality organization in a similar role
• Strong analytical, interpersonal and problem-solving skills
• Leadership skills to guide and mentor other team members
• Ability to deal efficiently with complaints exhibiting a solid customer service approach
• The ability to remain positive and focused in a fast-paced environment

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Summary

• To provide courteous, professional, efficient and flexible service consistent with the hotel’s policies in order to maximize guest satisfaction. To be entirely flexible and be able to be rotated within the different sub departments of the Rooms division, or any other departments as assigned and as necessary.
• To ensure that the guests are offered the highest level of personalized service at all times and to report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests. Awareness of hotel activities and a proper handover of the pending points for next shift’s follow up and action is crucial.
• To be aware of all hotel services, facilities, and promotions, and knowledgeable of upselling techniques. To balance the cash report and remittance envelop at the end of the shift, perform opening and closing procedures, and ensure that the Assistant Manager – Front Office signs all rebates and paid out vouchers with a clear explanation. To check and update the allocation of rooms for all guests and follow up on the special requirements requested by the guests. To maintain a regular contact with long stay and suite guests to ensure their stays are an enjoyable one.
• General responsibilities are to maintain a high standard of grooming and hygiene at all times, to maintain a good rapport and working relationship with colleagues and all other departments. Full support to Supervisors and team is essential, for any other reasonable duties and responsibilities are assigned.

Other key responsibilities will include and not limited to:

• Checks on the house status both In PMS and Reserve, upon reporting on duty and consistently during the shift, especially on high occupancies for proper decision making. Ensure all hotel guests are received within the set standard operating procedures.
• Ensuring that all calls are handled within the standard operating procedures.
• Manages the Front Office master roll and duty Rota last minute changes.
• Regular contact with guests during their stay, escalating their concerns to the Head of Department or Duty Manager in order to ensure everything is addressed in a timely manner.
• Assists the Front Office team when required, including training and creating team environment.
• Ensures guests profile details for all arrivals are correctly keyed in the PMS, reconfirming all the rates within the shift.
• Ensures close coordination and communication with the Reservations team e.g., on last minute requests.
• Ensures GEM (Guest Experience Management) notes are acted upon on a daily basis.
• Traces, Specials, Preferences and Profile notes in PMS should be acted upon accurately and timely.
• Ensures check in and check out for all guests is done efficiently, attachment of correspondences, recording/scanning of registration cards and proper docketing.
• Ensures to highlight our Loyalty program "World of Hyatt" to our new customers and target to enrol as many as possible.
• Ensures all newly enrolled "World of Hyatt" guests are registered on the same day, before end of the day.
• Co-ordinates arrival rooms allocations considering special requests and follows up with Housekeeping to update the PMS rooms status to inspected status before arrival.
• Confirms invoicing accuracy of all city ledger bills before forwarding to Finance, at the end of every shift ensuring all required documents are well attached.
• Ensuring that the credit policy is adhered to in reference to deposits, by all arrivals and regular monitoring of high balances in line with the floor limit.
• Daily monitoring of PMS and closing the outstanding balances as directed by the Front Office Manager/Assistant Front Office Manager.
• Timely preparing of the monthly Duty Rota for the Front Office team and control of the pending individual days to a minimal level.
• Takes control of the housekeepers’ discrepancy report and action on any discrepancies filing a copy for future reference.
• Ensures pending handover issues recorded in all Front Office sub departments are actioned within the required timeline.
• Co-ordinates guests’ arrival briefing and rooming by the front office team upon check in.
• Ensures stationaries are available at all times and monitor correct usage to avoid wastage.
• Ensures the stock levels are in line with the projected occupancies.
• Engages customers checking out and immediately escalate any negative comments to the Front Office Manager, Asst. FOM or Duty Manager for further guest engagement.
• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Conduct the proper response notification of all calls as per the hotel stipulated standards.
• Log all wake-up call requests and perform wakeup call services.
• Assist in conducting performance appraisals under the guidance of the FO Manager or the Assistant FO Manager.
• Any other duties as assigned from time to time.

Qualifications

• College Diploma or a Certificate in Front Office Operations from a recognized institution or its equivalent.
• At least 3 years' experience working in a reputable hospitality organization in a similar role
• Strong analytical, interpersonal and problem-solving skills
• Leadership skills to guide and mentor other team members
• Ability to deal efficiently with complaints exhibiting a solid customer service approach
• The ability to remain positive and focused in a fast-paced environment