Fraud Intern at M-KOPA Solar

JOB PURPOSE

Support accurate processing of all fraud-raised inquiries and proper documentation of all fraud leads within stipulated service level agreement.

KEY JOB FUNCTIONS

• Respond to all fraud inquiries and leads provided within stipulated timelines.
• Monitor and Man, the fraud escalation queue on Freshdesk to ensure SLA adherence.
• Conduct due diligence, and process all fraud tickets from Freshdesk with complete accuracy.
• Document and track all fraud tickets on fraud SharePoint list correct data and maintain a high standard of data quality, controls, and comprehensiveness regarding all recorded data.
• Conduct recorded investigations over the phone by interrogating suspects and the claimant to determine the legitimacy of the fraud allegations.
• Send daily reports on daily ticket resolution and audit.

EXPERIENCE/ SKILLS & COMPETENCIES/ LICENCES & CERTIFICATIONS/ EDUCATION REQUIRED

• Certification in a fraud-related discipline, such as Certified Fraud Examiner (CFE).
• Two years’ work experience in a professional role.
• Knowledgeable in identifying indicators of fraud through data mining and analytical exercises.
• Interpersonal skills to effectively communicate with and manage business expectations with key stakeholders.
• A positive, learning-oriented attitude and capacity for self-empowerment.
• Proficiency in Excel, PowerPoint, Word, and understanding of statistics and quantitative methods