Fraud Monitoring Officer at NCBA Group

Job Purpose Statement

The purpose of this role is fraud risk management through continuous prevention and detection plan. Conduct pro-active fraud risk monitoring through FRM solution’s transactions exception alerts/reports, dashboards reviews, validations as appropriate and mitigate fraud risks.

Key Accountabilities (Duties and Responsibilities)

Financial (10%) 

• Monitor systems activities to generate daily, weekly and/or monthly reports identifying trends and or potential fraud activities.
• Ensure management is appropriately informed of all fraud related activities and any significant concerns and provide appropriate mitigation plans.
• Ensure BAU Operational cost containment

Internal Business processes 60%

• Daily 24/7 monitoring of fraud risk in the bank systems using FRM solution and appraising head of unit with findings
• Carry out transaction exception review and validation as may be appropriate to mitigate fraud risk.
• 100% daily review of exception reports with a view to identify suspect activity/transactions and submission of summary risk finding reports.
• Pro-actively scrutinize identified system transactions for likely fraud indicators and/ or pointers to computer-based frauds.
• Intelligence gathering on frauds and provision of monthly updates.
• Monthly update of the FRM MI tracker/statistics with no overdue
• Daily escalations of exceptions and preparation of monthly, quarterly, semi -annual & annual key trends reports for management actions
• Contribute in the review of fraud risk assessments, scenario analysis and new product or change initiative assessments

Service Management 20% 

• Resolve customer issues within the scope of existing service level agreements
• Contact customers and other banks to verify transactions and resolve fraud related account issues, if fraud confirmed escalate to relevant unit for action.
• SLA adherence and responsiveness on issues resolution
• Track unresolved items to provide a record of activities and support identification of fraud trends or persistent issues
• Recommend changes to the fraud detection system parameters optimizing fraud prevention and detection while minimizing negative customer impact
• Actively participate in team meetings for improvements to antifraud operations
• Assist with the fraud controls implementation of new business

processes and solutions Learning and Growth 10% 

• Undertake other responsibilities as may be assigned by management from time to time.
• Coordinate training to develop and maintain knowledge, skills and capability.
• Foster Team spirit and positive work environment

Ideal Job Specifications

Academic

• Undergraduate degree – minimum 2nd class honours upper division added advantage for a person with the following disciplines: Data Science, Finance/Accounting, Economics, Actuarial Science or Criminal Justice.

Professional

• Proficiency in information technology is a must
• Professional qualifications in Fraud Risk Management will be an added advantage
• A creative approach to solving problems, attention to details, well organized and exhibit