Front Desk Agent at Accor

Job Description

We are seeking a professional and friendly Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in ensuring a positive and memorable experience for everyone who walks through our doors.

• Welcome and check-in guests, assigning rooms and issuing key cards
• Process check-outs, including resolving any late or disputed charges
• Handle various payment types, including cash, checks, credit cards, and room charges
• Respond promptly and efficiently to guest inquiries, requests, and concerns
• Maintain accurate records of daily transactions and cash handling
• Collaborate with other departments to ensure seamless guest experiences
• Promote and upsell hotel services and amenities
• Assist with reservations and booking modifications as needed
• Ensure the front desk area is clean, organized, and well-stocked
• Adhere to all company policies, procedures, and service standards
• Participate in team meetings and training sessions to enhance skills and knowledge

Qualifications

• Diploma or Bacherlor's Degree in Hospitality required
• 1-3 years experience in a similar role in hospitality or customer service
• Fluency in Mandarin language is an added advantage
• Strong interpersonal and problem-solving abilities
• Excellent customer service skills with a friendly and professional demeanor
• Ability to multitask and remain calm in a fast-paced environment
• Detail-oriented with strong organizational skills
• Basic math skills for handling financial transactions
• Proficiency in MS Office suite
• Knowledge of Opera or similar hotel management software is a plus
• Flexibility to work various shifts, including weekends and holidays
• Strong team player with a positive attitude