Vacancies at Accor

Job Description

We are looking for an experienced and proactive Executive Housekeeper to join our team.  In this essential role, you will be responsible for the professional and cost-effective running of the Housekeeping department, with a focus on achieving high standards of cleanliness for guest rooms, public areas and back of house areas.

Reporting to the Rooms Division Manager, as an Executive Housekeeper, your responsibilities will include: 

• Supervising and leading the housekeeping team, including hiring, training, and evaluating team performance.
• Manage the daily operations of the housekeeping department, including scheduling team members, assigning tasks, and ensuring adequate coverage.
• Oversee inventory management, including ordering and replenishing cleaning supplies, linens, and equipment.
• Coordinate with other departments, such as Front Desk and Maintenance, to address guest requests and maintenance issues promptly.
• Ensure that all guest rooms and public areas are cleaned and maintained to the highest standards of quality and presentation.
• Ensure that all housekeeping team members adhere to safety and sanitation regulations, including proper handling and storage of cleaning chemicals.
• Monitor and control departmental expenses to ensure adherence to budgetary guidelines. 
• Any other duties assigned by your manager.

Qualifications

• Proven experience in a similar high-paced role is essential.
• Strong leadership attributes.
• Clear communication to lead and develop a large team.
• Positive stakeholder management with the ability to collaborate with multiple departments. 
• A solutions-focused individual with a strategic mind and the ability to forward-plan successfully.
• Financial and commercial acumen.
• Excellent attention to detail with the ability to see through the guest’s eyes.
• Problem solving skills to ensure the day runs smoothly.

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Job Description

We are seeking a professional and friendly Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in ensuring a positive and memorable experience for everyone who walks through our doors.

• Welcome and check-in guests, assigning rooms and issuing key cards
• Process check-outs, including resolving any late or disputed charges
• Handle various payment types, including cash, checks, credit cards, and room charges
• Respond promptly and efficiently to guest inquiries, requests, and concerns
• Maintain accurate records of daily transactions and cash handling
• Collaborate with other departments to ensure seamless guest experiences
• Promote and upsell hotel services and amenities
• Assist with reservations and booking modifications as needed
• Ensure the front desk area is clean, organized, and well-stocked
• Adhere to all company policies, procedures, and service standards
• Participate in team meetings and training sessions to enhance skills and knowledge

Qualifications

• Diploma or Bacherlor's Degree in Hospitality required
• 1-3 years experience in a similar role in hospitality or customer service
• Fluency in Mandarin language is an added advantage
• Strong interpersonal and problem-solving abilities
• Excellent customer service skills with a friendly and professional demeanor
• Ability to multitask and remain calm in a fast-paced environment
• Detail-oriented with strong organizational skills
• Basic math skills for handling financial transactions
• Proficiency in MS Office suite
• Knowledge of Opera or similar hotel management software is a plus
• Flexibility to work various shifts, including weekends and holidays
• Strong team player with a positive attitude

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Job Description

We are seeking a detail-oriented and efficient Housekeeping Supervisor to join our team. As a key member of our hospitality organization, you will be responsible for ensuring the highest standards of cleanliness and guest satisfaction while leading and motivating a team of housekeeping staff.

• Oversee daily housekeeping operations, ensuring rooms and public areas meet our high cleanliness standards
• Train, coach, and mentor housekeeping staff to deliver exceptional service
• Create and manage staff schedules to ensure optimal coverage and efficiency
• Conduct regular inspections of guest rooms and public areas to maintain quality standards
• Collaborate with other departments to address guest concerns and improve overall guest experience
• Manage inventory of cleaning supplies and equipment, placing orders as needed
• Implement and enforce safety protocols and procedures
• Address and resolve guest complaints promptly and professionally
• Participate in continuous improvement initiatives to enhance housekeeping processes
• Prepare and maintain accurate reports on housekeeping operations and staff performance

Qualifications

• Degree or Diploma in Hotel/ Housekeeping Management or a related field
• Proven experience as a Housekeeping Supervisor in a hotel or similar environment
• Strong leadership and team management skills
• Excellent organizational and time management abilities
• Detail-oriented with a keen eye for cleanliness and presentation
• Outstanding communication and interpersonal skills
• Proficiency in using hotel management software and Microsoft Office suite
• Ability to adapt to shifting priorities and work efficiently in a fast-paced environment
• Knowledge of cleaning techniques, products, and safety protocols
• Strong problem-solving skills and ability to make quick decisions
• Customer-focused mindset with a commitment to delivering exceptional guest experiences
• High degree of self-awareness and aptitude for self-improvement
• Flexibility to work various shifts, including weekends and holidays
• Physical stamina to perform tasks that may involve standing, walking, and lifting