Housekeeping Supervisor at Accor

Job Description

We are seeking a detail-oriented and efficient Housekeeping Supervisor to join our team. As a key member of our hospitality organization, you will be responsible for ensuring the highest standards of cleanliness and guest satisfaction while leading and motivating a team of housekeeping staff.

• Oversee daily housekeeping operations, ensuring rooms and public areas meet our high cleanliness standards
• Train, coach, and mentor housekeeping staff to deliver exceptional service
• Create and manage staff schedules to ensure optimal coverage and efficiency
• Conduct regular inspections of guest rooms and public areas to maintain quality standards
• Collaborate with other departments to address guest concerns and improve overall guest experience
• Manage inventory of cleaning supplies and equipment, placing orders as needed
• Implement and enforce safety protocols and procedures
• Address and resolve guest complaints promptly and professionally
• Participate in continuous improvement initiatives to enhance housekeeping processes
• Prepare and maintain accurate reports on housekeeping operations and staff performance

Qualifications

• Degree or Diploma in Hotel/ Housekeeping Management or a related field
• Proven experience as a Housekeeping Supervisor in a hotel or similar environment
• Strong leadership and team management skills
• Excellent organizational and time management abilities
• Detail-oriented with a keen eye for cleanliness and presentation
• Outstanding communication and interpersonal skills
• Proficiency in using hotel management software and Microsoft Office suite
• Ability to adapt to shifting priorities and work efficiently in a fast-paced environment
• Knowledge of cleaning techniques, products, and safety protocols
• Strong problem-solving skills and ability to make quick decisions
• Customer-focused mindset with a commitment to delivering exceptional guest experiences
• High degree of self-awareness and aptitude for self-improvement
• Flexibility to work various shifts, including weekends and holidays
• Physical stamina to perform tasks that may involve standing, walking, and lifting