Front Desk Agent at Karen Country Club

Duties and Responsibilities

• Greet and welcome members/ guests in a professional and friendly manner.
• Provide basic and accurate information to members and guests including basic account information and upcoming Club events.
• Handle member booking requests accurately and in a timely manner.
• Direct members and guests to the appropriate person or office.
• Ensure the reception area is always tidy and presentable.
• Respond to or acknowledge all emails sent to the assigned mailboxes in a timely and professional manner.
• Answer and screen incoming phone calls in a timely, friendly and professional manner, transferring calls to the right persons/department when required.
• Acknowledge and log all complaints received from Members or guests and follow up with the relevant persons or department.
• Receive, sort and distribute all mail and deliveries.
• Assist members with bill payments.

Required qualifications and Experience.

• At least Diploma in Front Office operations or Guest Relations.
• Minimum of 2 years of guest service experience in a reputable organization.
• Certification in Customer Service/Relationship Management.
• Experience working in a busy, professional business center.
• Proficiency in Computer application.
• Well versed and experienced in (Fidelio OPERA Reservation System (ORS) or Jonas software) and front office operations.
• Basic reporting skills will be an added advantage.

Personal attributes & Functional Skills

• Good command of English & Kiswahili, both written and oral.
• Portray good interpersonal and organizational skills.
• Must be presentable and well groomed.