Front Desk Executive - Ngara at Brites Management

TIES AND RESPONSIBILITIES

• Greet and assist clients and visitors in a professional and friendly manner.
• Handle phone calls, emails, and other forms of communication, directing them to the appropriate departments.
• Maintain a clean and organized reception area.
• Manage appointment scheduling and coordinate meeting arrangements.
• Provide information about the company’s products and services, addressing client inquiries and concerns.
• Handle customer service issues with patience and professionalism, resolving complaints effectively.
• Assist with administrative tasks such as data entry, filing, and record-keeping.
• Collaborate with other departments to ensure seamless customer service and operational efficiency.
• Process transactions, including payments and refunds, as needed.
• Maintain confidentiality of sensitive information.

KEY REQUIREMENTS, SKILLS & QUALIFICATIONS

• Degree/ Diploma in Analytical chemistry
• 2 years experience in Sales or Customer Service
• Knowledge of CRM software and office management systems.
• Ability to work independently and as part of a team.