Front Desk Receptionist (2)– Hospitality at Emerge Egress Consulting

Role Purpose

Our client is looking for a professional and service-oriented Front Desk Receptionist responsible for overseeing front desk operations, coordinating administrative duties, and ensuring visitors and callers receive a positive and welcoming first impression.

The ideal candidate should be well-organized, polite, and capable of working effectively in a fast-paced office setting while supporting multiple administrative responsibilities.

Key Duties and Responsibilities

• Deliver outstanding customer service to both internal and external clients with a strong focus on professionalism and courtesy.
• Handle a busy front-desk environment while maintaining attentiveness to clients’ expectations and needs.
• Welcome, assist, and guide visitors appropriately to ensure a smooth and professional guest experience.
• Receive, screen, and redirect incoming phone calls while providing basic information when necessary; manage company emails and general correspondence.
• Coordinate conference room bookings, appointments, and staff calendars when required.
• Provide support with general administrative tasks within the office.
• Assist in organizing office meetings and events, including managing logistics, catering arrangements, and participant coordination.
• Ensure visitors are attended to promptly and directed to the relevant staff or departments.
• Maintain a tidy, friendly, and professional office atmosphere.
• Monitor and manage office supplies such as stationery, equipment, and furniture, including timely procurement when needed.
• Support daily transport arrangements in coordination with company drivers.
• Perform any other duties assigned when required.

Job Requirements and Qualifications

• Diploma in Hospitality Management, Business Administration, Communication, Front Office Operations, or a related field.
• Minimum of 2 years of relevant work experience.
• Good working knowledge of Microsoft Office applications.

Core Competencies

• Strong verbal and written communication skills.
• Problem-solving ability.
• Excellent telephone etiquette.
• Strong customer service and interpersonal abilities.
• Ability to multitask and manage priorities in a dynamic work environment.
• High level of attention to detail and organizational capability.
• Professional appearance and conduct.
• Good interpersonal skills with a customer-focused attitude.