Front Desk Receptionist at Planhotel Hospitality Group

PRINCIPAL DUTIES & RESPONSIBILITIES

• Greeting guests on arrival to the hotel and making them instantly feel at ease 
• Processing check-ins and explaining key facilities within the hotel
• Taking bookings by phone, email or walk ins and recording all details in our online system
• Providing advice and information about local attractions, restaurants and transport options 
• Creating final bills at check-out and processing payments
• Helping guests with special requests, for example wake-up services and taxi bookings 
• Taking messages and passing them on to guests promptly
• Dealing with guest complaints or issues in a timely and professional manner 
• Liaising with housekeeping staff to ensure rooms are available for check-in

REQUIREMENTS:

• Diploma / Degree or equivalent 
• Guest/customer relations experience, preferably in a hospitality environment 
• Strong working knowledge of relevant computer software including MS Office and booking and payment systems 
• Numeracy skills and Administrative skills 
• Professional appearance and attitude 
• Effective verbal and written communication skills 
• Ability to handle stress and stay calm under pressure
• Flexible regarding work schedules
• Ability to respond appropriately to diverse to diverse customers and guests (foreign languages added advantages)