Front Office Administrator at EDU Plus

We are looking for a capable and friendly front office administrator to work at our reception office. To ensure success, front office administrators should possess the qualifications and experiences listed below.

 Front Office Administrator Requirements:

• Formal qualification – Diploma or Degree in office administration, secretarial work, or related training from a recognized institution.
• Associate degree in a related field.
• 2-3 years of experience in a similar role.
• Exceptional ability to create a welcoming environment.
• Experience in answering and screening calls, as well as scheduling appointments.
• Ability to observe business etiquette and maintain a professional appearance.
• Proficiency in appointment scheduling and call forwarding systems, such as Google Calendars.
• Good computer skills and experience working with word processing, spreadsheets, and emails, MS Office including Microsoft Word, Excel,
• Working knowledge of printers, copiers, scanners, and fax machines.
• Excellent interpersonal, communication skills, and Telephone skills, including fluent spoken and written English.
• Proficiency in any internationally recognized languages i.e., French, German, Spanish and Chinese will be an added advantage
• Attention to detail.
• Desire to be proactive and create a positive experience for others.
• Handling office tasks, such as filing, generating reports and presentations.
• Providing real-time scheduling support by booking appointments and preventing conflicts.
• Making travel arrangements, such as booking flights, cars, and hotel and restaurant reservations.
• Screening phone calls and routing callers to the appropriate party.
• Using computers to generate reports, transcribe minutes from meetings, create presentations, and conduct research.
• Greet and assist visitors.
• Maintain polite and professional communication via phone, e-mail, and mail.
• Anticipate the needs of others to ensure their seamless and positive experience.

 Front Office Administrator Responsibilities:

• Reporting to management and performing administrative duties.
• Answering telephone calls, as well as screening and forwarding calls.
• Scheduling, booking, and confirming appointments, meetings, and events.
• Welcoming and assisting visitors in a friendly and professional manner.
• Handling basic inquiries and sorting mail.
• Maintain a database of suppliers/vendors and service providers.
• Copying, scanning, and filing documents.
• Monitoring office supplies, ordering replacements and maintenance of office stationery.
• Prepare petty cash records and cash count monthly and send information to the line manager.
• Maintain an updated list of staff information, names, and contacts.
• Be conversant with office and facilities access, security features layout and physical location
• Keeping the reception area tidy and observing professional etiquette.
• Manage all matters pertaining to office appearance and utilities
• Performing other administrative tasks, if required