Cytonn Investments is an investments and real estate company, with offices in Nairobi - Kenya and DC Metro area - U.S. We are primarily focused on offering alternative investment solutions to global institutional investors, individual high net-worth investors, local institutional investors and diaspora investors interested in the East-African region. Our alt...
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Welcoming Guest, registering the guest, Check in process orienting the guest through the apartment and Check out process.
Organizing airport pick up and drop off services, showing the guest around the property, Carrying luggage to and from the room.
Answering incoming calls, Directing calls to guest room, to suppliers and other departments through switchboard, Guest wake up call services, receiving and giving messages to guest, departments or individual
Counter checking guest accounts, confirming room status, running night audit, preparing reports and sending to respective department/Parties.
Participate in room inventory for expected arrival rooms and inspection during the departure.
Respond to guest reviews where needed. Receive guest feedback, attend to guest complains and ensure guest satisfactions are met and exceeded.
Computes all guest billings, accurately post charges to guest rooms and house accounts
Handling pool and gym clients.
Assists in pre-registration and blocking of rooms for reservations.
Use proper mail, package, and message handling procedures and record
Communicate services and amenities of the hotel to guests.
Any other duty that maybe assigned from time to time
Diploma/Certificate in Front Office or any other related course from a reputable institution
A minimum of 1+ proven experience as a front desk agent in a 3* to 5* hospitality establishment
Personable when dealing with guests
Professional phone demeanor
Excellent customer service skills
Must be flexible to cover all shifts ( both day and night shifts)
Strong attention to detail with high levels of integrity
Ability to multitask
Familiarity with IDS PMS software is preferred but not a must