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  • Posted: Dec 22, 2022
    Deadline: Jan 5, 2023
  • Cytonn Investments is an investments and real estate company, with offices in Nairobi - Kenya and DC Metro area - U.S. We are primarily focused on offering alternative investment solutions to global institutional investors, individual high net-worth investors, local institutional investors and diaspora investors interested in the East-African region. Our alt...
    Read more about this company


    Front Office Agent - Cysuites Apartment Hotel


    • Welcoming Guest, registering the guest, Check in process orienting the guest through the apartment and Check out process.
    • Organizing airport pick up and drop off services, showing the guest around the property, Carrying luggage to and from the room.
    • Answering incoming calls, Directing calls to guest room, to suppliers and other departments through switchboard, Guest wake up call services, receiving and giving messages to guest, departments or individual
    • Counter checking guest accounts, confirming room status, running night audit, preparing reports and sending to respective department/Parties.
    • Participate in room inventory for expected arrival rooms and inspection during the departure.
    • Respond to guest reviews where needed. Receive guest feedback, attend to guest complains and ensure guest satisfactions are met and exceeded.
    • Computes all guest billings, accurately post charges to guest rooms and house accounts
    • Handling pool and gym clients.
    • Assists in pre-registration and blocking of rooms for reservations.
    • Use proper mail, package, and message handling procedures and record
    • Communicate services and amenities of the hotel to guests.
    • Any other duty that maybe assigned from time to time


    • Diploma/Certificate in Front Office or any other related course from a reputable institution
    • A minimum of 1+ proven experience as a front desk agent in a 3* to 5* hospitality establishment
    • Personable when dealing with guests
    • Professional phone demeanor
    • Excellent customer service skills
    • Must be flexible to cover all shifts ( both day and night shifts)
    • Strong attention to detail with high levels of integrity
    • Ability to multitask
    • Familiarity with IDS PMS software is preferred but not a must
    • Covid-19 vaccination certificate

    Method of Application

    Interested and qualified? Go to Cytonn Investments on to apply

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