Front Office Assistant at Strathmore Business School

JOB PURPOSE:

The position will be responsible for delivering a friendly, efficient customer service and creating a warm and welcoming atmosphere for all of the guests visiting the University.

MAIN DUTIES AND RESPONSIBILITIES:

• Responsible for placing, answering and directing all telephone calls received in a professional and informative manner.
• Coordinate the collection and dispatch of both incoming and outgoing mails while ensuring proper record keeping.
• Support in the planning and preparation meetings and conference calls to ensure seamless management of meetings and meeting rooms.
• Support in event Organization for Strathmore University Business School events upon request.
• Receive, welcome and direct visitors to the respective offices and quickly notifies the person being visited.
• Ensure that the waiting area is easily accessible, comfortable and tidy and with appropriate reading materials.
• Mail dispatch: Collection, distribution and dispatch of daily incoming and outgoing mail and documents.
• Assess received calls/inquiries and direct and/or record and relay messages to respective departments.
• To keep up to date with regard to all the programs and events at Strathmore Business School so as to advise walk-in clients appropriately.
• As needed, assists with clerical tasks that include typing, filing, proofreading, and maintenance of service logs and data entry.
• Maintain the CRM System,  in  the managing,  analyzing and processing  of customer information and queries and liaise with the appropriate program departments to ensure that a client’s needs are fully met.

JOB REQUIREMENTS

The post holder will be required to have and to demonstrate evidence of the following qualifications, attributes, and skills:

• Minimum Diploma in any business-related course.
• Fluent in English and Swahili.
• At least one year experience working in a busy front office.
• Knowledge in Computer applications.