Front Office Associate (Spa) at Summit Recruitment and Search

Key Responsibilities

• Capture all client details on the phone such as phone number and full names on booking the client.
• Organize and book all client appointments using the booking software.
• Ensure service billing is done and clients pay either before or after treatments without exception.
• Issue branded receipts to clients and ensure that clients must leave with their receipts.
• Handle all incoming calls and in a professional and courteous manner.
• Coordinate and communicate all bookings and cancellations in good time to the therapists to allow timely service preparations.
• Ensure all licenses are current and always maintain a clean and organized front desk.
• Communicate to all clients any promotions, product/treatment launches, discounts, or service changes.
• Manage product sales and update stock appropriately on the company’s integrated booking system.
• Receive and document payments accurately through the software and updating the daily report with modes of transaction used (cash, M-pesa, credit card).

Qualifications

• Relevant bachelor’s degree or diploma.
• Must be proficient in MS Office, be honest, trustworthy and have experience handling multicultural clientele.
• Must have excellent work ethics, professionalism, phone etiquette and communication skills.
• Must be presentable, neat have a high level of organization, multitasking and timeliness.
• Must have experience working in a busy and fast-paced environment.