Front Office Attendant - Limuru Road at Brites Management

Duties and Responsibilities

• Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
• Greet and welcome guests
• Answer questions and address complaints
• Answer all incoming calls and redirect them or keep messages
• Receive letters, packages etc. and distribute them
• Prepare outgoing mail by drafting correspondence, securing parcels etc.
• Check, sort and forward emails
• Handling social media pages
• Monitor office supplies and place orders when necessary
• Keep updated records and files
• Monitor office expenses and costs
• Take up other duties as assigned

Key Requirements Skills, experience and qualification

• Work experience as a Hotel Front Desk Agent, Receptionist
• Experience with hotel reservations software
• Customer service attitude
• Excellent communication and organizational skills
• Degree in hotel management is a plus
• Respond to all guest questions and requests.
• Over 3 years relevant experience in an high end hotel
• Must have experience using Fidelio System