Africa Management Solutions Limited (AMSOL) is the fastest growing Human Resources and Management consulting firm that offers an array of hr solutions tailored to accurately address all the human resource and management needs of any organization.
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As the first point of contact for patients and visitors, the Front Office Executive ensures a welcoming, efficient, and professional experience at our reception. This critical role supports seamless hospital operations and enhances patient satisfaction.
Responsibilities
Attend to all visitors coming to the hospital
Promptly handle all telephone calls and emails at your disposal and escalate appropriately
Greet and register patients in line with hospital protocols
Facilitate patient flow by managing appointments and billing processes
Process payments via cash, cards, mobile money (e.g., M-PESA), and handle insurance pre-authorizations
Scan, file, and dispatch relevant documents to insurance providers and follow up on approval status
Guide patients to the appropriate departments or service areas
Report daily billing summaries to the senior cashier or relevant department
Maintain an organized and clean reception area, including managing front desk supplies and correspondence
Qualifications
Diploma in Business Administration, Front Office Operations, or a related field (Accounting or Secretarial studies is a plus)
Certificate/diploma in medical records would be considered
At least 1–2 years of experience in a hospital or healthcare front desk role
Gmail
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