Front Office Supervisor at Fairmont Hotels & Resorts

We invite you to submit your application and join our vibrant team as the Front Office Supervisor at the Fairmont Mount Kenya Safari Club.

What's in it for you:

• Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
• Working with a hotel rich in history and known for exemplary services while growing your career
• Employee Benefits Card offering discounted rates in Accor Worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility Activities, like Planet 21.

What will you be doing:

• You will be the first point of contact for the front office team and guests, you will be tasked to make memorable experiences for the guests
• Maintain current and correct posting of all guest charges
• Be knowledgeable regarding all guestrooms and suites
• Complete each Front Desk procedure accurately and consistently
• Be familiar with daily events, times and locations within the hotel
• Create a team that works together with trust and takes responsibility to meet the goals of the department / Hotel
• Anticipates guests' needs and takes them into consideration
• Updates dashboard charts for revenue, occupancy rates, average room rate, activity forecasts and headcount planning
• Collaborate with other departments to ensure proper planning

Your experience and skills include:

• Diploma in Hotel Management, University Degree preferable
• Previous experience in Front Office supervisory role preferably in a luxurious property
• Guest service skills, good communication skills, and memorization skills.
• Computer knowledge and system proficiency in packages
• Good written and spoken German and English. French an advantage
• Sales and motivation skills, negotiation skills
• Knowledge of MS Office and Opera Cloud an advantage
• Enjoy training and developing your team
• Strong guest and service orientation
• Ability to work in a team and good leadership skills