Job Openings at Fairmont Hotels & Resorts

We invite you to submit your application and join our vibrant team as the Front Office Supervisor at the Fairmont Mount Kenya Safari Club.

What's in it for you:

• Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
• Working with a hotel rich in history and known for exemplary services while growing your career
• Employee Benefits Card offering discounted rates in Accor Worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility Activities, like Planet 21.

What will you be doing:

• You will be the first point of contact for the front office team and guests, you will be tasked to make memorable experiences for the guests
• Maintain current and correct posting of all guest charges
• Be knowledgeable regarding all guestrooms and suites
• Complete each Front Desk procedure accurately and consistently
• Be familiar with daily events, times and locations within the hotel
• Create a team that works together with trust and takes responsibility to meet the goals of the department / Hotel
• Anticipates guests' needs and takes them into consideration
• Updates dashboard charts for revenue, occupancy rates, average room rate, activity forecasts and headcount planning
• Collaborate with other departments to ensure proper planning

Your experience and skills include:

• Diploma in Hotel Management, University Degree preferable
• Previous experience in Front Office supervisory role preferably in a luxurious property
• Guest service skills, good communication skills, and memorization skills.
• Computer knowledge and system proficiency in packages
• Good written and spoken German and English. French an advantage
• Sales and motivation skills, negotiation skills
• Knowledge of MS Office and Opera Cloud an advantage
• Enjoy training and developing your team
• Strong guest and service orientation
• Ability to work in a team and good leadership skills

go to method of application »

We are looking for a dynamic, forward-thinking and pro-active Internal Auditor in Finance responsible for both strategic and operational requirement of the function. This is a fantastic opportunity to further develop competencies and learning in many areas and functions within Front Office. Be part of a team focussed on driving successful business results.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning opportunities through our Academies and the opportunity to earn qualifications while at work.
• Opportunity to develop your talent and grow within your property and across the world.
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21.

What you will be doing:

• To ensure compliance with FOCUS internal control guidelines
• Monitor stock movement control environment within the hotel and advise the management on the best ways to optimize on stocks
• Conduct surprise checks on the outlets to make sure proper billing and adherence to internal procedures
• Do a market survey for purchases to make sure purchase prices and quality meets the requirement.
• Ensure revenues are all captured and well accounted for to avoid any leaks
• Perform special duties as assigned by the management and report back with the recommendation
• Ensure compliance with PCI DSS requirement as well as data privacy

go to method of application »

The Cluster executive chef will ensure that the departments are always striving to exceed our guest, overs and shareholder expectations. Through your leadership, you will ensure that the product is of the highest possible quality with regards to preparation, presentations and menu selection while leading a stellar team of culinary professionals.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21 

What you will be doing:

Reporting to the General Manager, your responsibilities and essential job functions include but are not limited to the following: 

• Meet  with Culinary Management to communicate daily operational challenges & successes.
• Promote a fun, professional and disciplined work environment
• Lead by example using Fairmont’s Mission, Vision and Values,
• Support/Coach/Lead and Motivate kitchen colleagues & managers.
• Chairs weekly Sous Chef meeting.
• Ensure all kitchen colleagues & managers are aware of standards and expectations.
•  Ensure proper hygiene and Health Authority, promoting Health and Safety at all time.
• Ensure that safe catering requirements are met.
• Conduct daily walk through hotel kitchens and accompanying areas to ensure proper cleanliness.
• Lead departmental Engagement sessions and create action plans to improve overall employee experience.
• Approve all food menus including Banquet, IRD and outlets.
• Actively walk through the hotel to ensure all outlets and Banquet rooms exceed Fairmont standards in terms of food quality and set-ups.
• Interact closely with catering department to assist in meal co-ordination while meeting with clients.
• Ensure all VIP & Royal visits are handled and prioritized properly.
• Continually expand on our current food product to lead our colleagues to the next level.
• Strives to improve the Reputation Performance Score through enhanced food quality, menu content and timeliness of service.
• Keep current on new trends in the market place.
• Ensure that the Culinary managers utilize progressive corrective actions to correct, supervise and coach colleagues that need improved performance.
• Strive to achieve monthly labour and food cost budget
• Minimize wastage/spoilage in all kitchen areas.
• Strive to ensure that projects are completed by assigned deadlines.
• Conduct spot checks of hotel suppliers and other companies that would like to supply the hotel.
• Conduct meeting with food suppliers, review products, prices, quality, delivery etc.
• Maintain staffing guidelines, as to yearly budgets/business, hires, disciplines, terminates if required
• Attends hotel/division/leader meetings.
• Maintain storeroom par level and realize the importance of food turnovers.
• In conjunction with the Chief Steward, maintain the chine, glassware and silver inventories.
• Hold performance reviews with the Executive Members of the culinary department.

Your experience and skills include:

• Minimum 5 years’ experience as an Executive Chef in a 5 star luxury or premium property
• Excellent planning and organizational skills;
• A creative approach to the production of high quality food;
• Excellent leadership & training skills;
• A business focused approach to managing a hotel kitchen;
• Ability to build relationships, internal and external, to the hotel and the Company;
• Excellent communication skills;
• Ability multi-task and meet deadlines.
• Up-to-date with current trends

go to method of application »

We are looking for a dynamic, forward-thinking and pro-active Learning and Development Coordinator of Human Resource responsible for both strategic and operational requirement of the function. This is a fantastic opportunity to further develop competencies and learning in many areas and functions within Human Resource. Be part of a team focussed on driving successful business results.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning opportunities through our Academies and the opportunity to earn qualifications while at work.
• Opportunity to develop your talent and grow within your property and across the world.
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21.

What you will be doing:

• Compilation and updating of the requisite technical training manuals and tools per field, in collaboration with the Area Office.
• Is familiar with Corporate Talent Strategy issued by the Corporate Centre and ensures that they are applied accordingly.
• Helps in coordinating and supports yearly performance reviews for supervisory staff together with the Human Resources Department.
• Orders and organizes distribution of Training Certificates.
• Holds regular meetings with Trainees to monitor their progress
• Ongoing information of arising problems or conflicts within the departments on a confidential basis.
• Evaluates customer needs from feedback of the guest questionnaires and compiles relevant measures for correction or improvement.
• Compiles course/training requirements and attendance.
• Sends out training report by the 3rd of the following month..
• Ensures proper course material and up-dated job descriptions for in-house Departmental Trainers are available for all departments. Continuously adapts them with relevant supervisors to their operational requirements.
• Counseling of supervisors/employees in training matters (How to Train, etc.).
• Establishes monthly training, and business summary reports according to Hotel's/regional office requirements.
• Implements MHR Learning & Development standards.
• Ensures that individual development plans are put together on an annual basis for Heads of Departments and below in the property
• Prepare training certificates for every employee that attends and completes a training course
• Initiates and oversees yearly performance evaluation exercise at all staff levels.
• Follow up on Trainees performance reviews
• Training of in-house Departmental Trainers, and selecting of those to cover every required field 
• Conducts co-ordinates and supervises all kinds of internal technical training and courses of the Department Heads and supervisors.
• Ensures that departmental training schedules are established every month in advance.
• Co-ordinates training activities in coordination with HODs and Area Director of Learning and Development when applicable.
• Oversees the property induction process and programmes
• Ensures completion of all training according to the company Training Matrix
• Evaluates and updates property training Programmes and initiatives
• Identifies strategic partners for development and delivery of training when appropriate
• Drives eLearning within the property
• Follows up with participants of external courses (including Area Learning Forum to ensure learning is applied in the workplace
• Prepare the training budget
• Informs HODs-Supervisors regarding important events and news from within the hotel operation to avoid misunderstandings and rumors/gossip.
• Is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility.
• Activities shall be guided by the principles shown within the Learning and Development purpose and objectives.
• Takes personal care of a regular exchange of technical know-how with his/her colleagues from learning & development at Corporate Office.
• Any other duties assigned

Your experience and skills include:

• Bachelors/Diploma Minimum Business Management/Human Resource/Learning Development or Any related fields.
• Management or Qualified Certificate Holder /any related qualifications.
• Minimum of 5 years’ experience working as a Learning and Development Coordinator
•  Fluency in English
• Proficiency in Microsoft Office Software:  Word and Excel