Learning & Development Coordinator at Fairmont Hotels & Resorts

We are looking for a dynamic, forward-thinking and pro-active Learning and Development Coordinator of Human Resource responsible for both strategic and operational requirement of the function. This is a fantastic opportunity to further develop competencies and learning in many areas and functions within Human Resource. Be part of a team focussed on driving successful business results.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning opportunities through our Academies and the opportunity to earn qualifications while at work.
• Opportunity to develop your talent and grow within your property and across the world.
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21.

What you will be doing:

• Compilation and updating of the requisite technical training manuals and tools per field, in collaboration with the Area Office.
• Is familiar with Corporate Talent Strategy issued by the Corporate Centre and ensures that they are applied accordingly.
• Helps in coordinating and supports yearly performance reviews for supervisory staff together with the Human Resources Department.
• Orders and organizes distribution of Training Certificates.
• Holds regular meetings with Trainees to monitor their progress
• Ongoing information of arising problems or conflicts within the departments on a confidential basis.
• Evaluates customer needs from feedback of the guest questionnaires and compiles relevant measures for correction or improvement.
• Compiles course/training requirements and attendance.
• Sends out training report by the 3rd of the following month..
• Ensures proper course material and up-dated job descriptions for in-house Departmental Trainers are available for all departments. Continuously adapts them with relevant supervisors to their operational requirements.
• Counseling of supervisors/employees in training matters (How to Train, etc.).
• Establishes monthly training, and business summary reports according to Hotel's/regional office requirements.
• Implements MHR Learning & Development standards.
• Ensures that individual development plans are put together on an annual basis for Heads of Departments and below in the property
• Prepare training certificates for every employee that attends and completes a training course
• Initiates and oversees yearly performance evaluation exercise at all staff levels.
• Follow up on Trainees performance reviews
• Training of in-house Departmental Trainers, and selecting of those to cover every required field 
• Conducts co-ordinates and supervises all kinds of internal technical training and courses of the Department Heads and supervisors.
• Ensures that departmental training schedules are established every month in advance.
• Co-ordinates training activities in coordination with HODs and Area Director of Learning and Development when applicable.
• Oversees the property induction process and programmes
• Ensures completion of all training according to the company Training Matrix
• Evaluates and updates property training Programmes and initiatives
• Identifies strategic partners for development and delivery of training when appropriate
• Drives eLearning within the property
• Follows up with participants of external courses (including Area Learning Forum to ensure learning is applied in the workplace
• Prepare the training budget
• Informs HODs-Supervisors regarding important events and news from within the hotel operation to avoid misunderstandings and rumors/gossip.
• Is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility.
• Activities shall be guided by the principles shown within the Learning and Development purpose and objectives.
• Takes personal care of a regular exchange of technical know-how with his/her colleagues from learning & development at Corporate Office.
• Any other duties assigned

Your experience and skills include:

• Bachelors/Diploma Minimum Business Management/Human Resource/Learning Development or Any related fields.
• Management or Qualified Certificate Holder /any related qualifications.
• Minimum of 5 years’ experience working as a Learning and Development Coordinator
•  Fluency in English
• Proficiency in Microsoft Office Software:  Word and Excel