Hardware Store Manager - Thika at Gap Recruitment Services Limited

Key Roles & Responsibilities:

• Managing the day-to-day operations of a hardware store or branch, ensuring efficient and effective customer service, sales and financial performance.
• Developing and implementing strategies to drive sales growth, increase market share, and improve customer satisfaction.
• Hiring, training, and supervising staff, providing guidance and coaching to ensure high-quality customer service.
• Maintaining accurate inventory levels, ordering and receiving merchandise, and managing stock rotation and product displays.
• Overseeing the maintenance and upkeep of the store, including physical facilities and equipment.
• Developing and maintaining relationships with suppliers, contractors, and other business partners to ensure the smooth operation of the store.
• Keeping abreast of industry trends, market conditions, and competitor activities to inform business decisions.
• Ensuring that all store operations comply with relevant laws, regulations, and company policies.
• Collaborating with other departments and senior management to achieve business goals and objectives.
• Regularly reporting on the store's financial performance, customer satisfaction, and other key metrics.Top of Form

Required Skills & Qualifications:

• Bachelors degree in Business Administration or relevant field preferred.
• A minimum of 4 years experience working in a retail environment, ideally in a managerial role.
• Strong leadership and customer management abilities.
• Customer service-oriented with in-depth knowledge of basic business management processes.
• Excellent communication and interpersonal skills.
• Highly result driven.