Insurance Manager, East Africa at GardaWorld

Key Responsibilities Are Set Out Below

• Act as the main point of contact for Insurance for the East Africa region
• Manage the East Africa broker relationships
• Gather, review and present renewal information for East Africa insurance placements
• Make recommendations for rating, wording and insurers within the East Africa region to Senior Director Risk Insurance & Welfare
• Identify new insurable risks within the Business and make recommendations for effective management of the risks
• Work with the Operations and Compliance teams in the East Africa locations to implement and risk mitigation measures and strategy
• Chair the East Africa Risk & Audit working group and communicate the findings to the Senior Director, Risk, Insurance and Welfare
• Work with the Senior Director Risk, Insurance & Welfare to report to the organisation on cover arrangements, premiums and recoveries
• Review and negotiate contractual insurance obligations placed on the organisation
• Manage (with the Legal Department) the liability claims notification process to insurers so that the insurers have sufficient information to investigate claims
• Monitor and report to the Senior Director Risk, Insurance & Welfare on the effectiveness of the insurer’s claims handling service
• Work with each East Africa HR team to place and manage appropriate medical insurance policies for each region, or as needed
• Be responsible for the implementation and management of the claims process and ensure this is being followed by each of the East Africa locations
• Be accountable for high profile or high values claims for the East Africa region
• Monitor and review claims within each of the East Africa locations to help identify trends
• Identify areas for improved risk management practices within the organisation
• Wherever possible, ensure the terms and conditions of contracts are clear and robust in relation to all matters insurance, provide bid, and contract negotiation support as needed.
• Maintain and insurance specific SOP’s and ensure any updates to procedures are communicated to the relevant stakeholders
• Conduct regular reviews of existing processes and recommend changes to the Senior Director Risk, Insurance and Welfare
• Resolve insurance queries from departments and third parties
• Ensure all policies are filed on the company shared filing system and any necessary certificates of cover are provided by the broker

Competencies

• Excellent written and verbal communication skills with the ability to inspire confidence at all levels within the business
• Demonstrates integrity and upholds ethics and values;
• Good interpersonal skills
• Strong commitment to deliver results and make a meaningful contribution in a team environment
• Ability to work under pressure and meet deadlines
• Demonstrates a well-organised and logical approach to work
• Demonstrate extensive experience handling large projects and knowledge of policy wordings with an understanding of contract law
• Ability to analyse complex problems and structure issues for detailed resolution
• Understanding of risk management and ability to persuade others to follow best practice

Authority

As directed and delegated by Senior Director Risk, Insurance and Welfare and per GardaWorld Authority Matrix

Experience

• Minimum of 5 years’ experience in a similar role
• Bachelor’s degree in Finance, Business or equivalent
• Chartered Insurance Institute [CII] qualification preferred
• Experience of interacting with national/international financial institutions and insurance counterparts and service providers
• Expert knowledge of Insurance management principles, regulatory requirements