General Manager at HQ Kenya House at Tatu City Limited

JOB DESCRIPTION

Join the team at HQ Kenya House, a new members club opening at Tatu City!

HQ Kenya House, the first African American-owned private club in Africa, hires dynamic hospitality professionals. The club is owned by The Burns Brothers, trailblazers in culture-focused ventures. A sister club of the first HQ, known as HQ DC House and located in Washington, DC, HQ Kenya House will be a beacon of curated experiences tailored for personal and professional growth with a fusion of networking opportunities, development programs, and culturally enriching events.

Overview: Oversee all aspects of club operations, ensure exceptional member experiences, and drive the overall success and growth of the club.

KEY RESPONSIBILITIES:

• Serve as the General Manager.
• Report to the President and Managing Partner.
• Provide strong leadership to the club’s staff, fostering a positive and service-oriented work environment.
• Responsible for reviewing and approving all Membership and Corporate Membership Applications.
• Ensure that the club delivers exceptional member experiences by maintaining high standards of service, facilities, and amenities and implementing programs to enhance member satisfaction and retention.
• Oversee all aspects of club operations, including facilities management, event planning, membership services, and vendor relationships, ensuring efficient and effective day-to-day functioning.
• Develop and manage the club’s budget, monitor financial performance, and drive revenue generation through membership sales, event bookings, and other revenue streams while controlling costs to meet financial targets.
• Develop and implement strategic plans to drive membership growth, enhance club offerings, and expand revenue opportunities while staying attuned to industry trends and member preferences.
• Collaborate with the marketing and business development teams to develop and execute membership recruitment and retention strategies, leveraging various promotional activities and member engagement programs.
• Ensure that the club complies with all relevant laws, regulations, and safety standards, and implement risk management strategies to safeguard the club’s assets and reputation.
• Build and maintain relationships with local community organisations, businesses, and stakeholders to enhance the club’s visibility and engagement within the community.
• Travel, as necessary.
• Days of weekly service include Monday through Friday and, as otherwise necessary, for events and activations; the flexibility to work evenings and weekends.
• Uniform: Professional attire with nametag (examples include slacks, blouse, blazer, dress, dress shoes, flats). No sneakers are permitted as part of the uniform.

DESIRED QUALIFICATIONS & SKILLS:

• Bachelor’s degree in Hospitality Management, Business Administration or relevant field.
• 10+ years of working experience of working as a Hospitality Manager at a similar level
• Exceptional hands-on experience in food and beverage services.
• Excellent communication and interpersonal skills.
• Knowledge of the PMS (Property Management System) and DRS (Daily Revenue System) programs will be preferred.
• Excellent revenue and reporting accuracy in a timely fashion
• Excellent organisational and leadership skills.
• Good business acumen
• Exceptional time management and crisis management skills.
• Acute attention to detail with a creative mind to design additional revenue-generating activities and events for the Resort
• Integrity, honesty, time management and people skills are essential to this critical role.