General Manager at CDL Human Resource

RESPONSIBILITIES

Strategic oversight

• Envision and improve on the boards strategy with a view to successfully implementing it on the ground by establishing a 3 Year Strategic Plan.
• Drive and embed a customer-centric culture for our client, in all functions of service delivery
• Lay strategy on the new growth & expansion paths to be taken by the company while cascading the same to staff by drafting and having MD/Board sign off Annual Business Plans starting with 2026 Annual Business Plan.
• Embrace new technologies as bedrock in driving innovation, creativity and efficiency within our client App, while keeping ahead of other players competing in the market.
• Passionately exploring new business opportunities, negotiating and closing new B-2-B transport & logistics contracts; overseeing the integration of new contracts within the company
• Inform the marketing & publicity strategy especially on social media and other innovative spaces

Finance & Budgeting

• Oversee and sign off an Annual Operational Budget starting 2026.
• Execute and monitor the Annual Operational Budget ensuring resource allocation for and including operations, staffing, investments and business expansion accord
• Recipient of financial reporting for planning, tax reporting
• Develop and maintain appropriate tools and processes to report relevant operational and financial metrics for critical decision making
• Put in place matrices to review Business performance on a weekly, monthly and quarterly basis

Build & Manage Teams

• Build and manage motivated functional teams to deliver KPIs within appropriate organizational structure and aligned to the company vision and mission
• Give direction in fine-tuning of Job Descriptions to align with HR policies and labor laws to ensure alignment of people and work so that the organization objectives are achieved
• Development, implementation and evaluation of operational procedures and work processes and work flow charts
• Providing an oversight role in establishing the correct safety and health direction for the company oversee internal control for safety and health to ensure OSHA compliance

Transport & Logistics Planning Oversight

• Oversee various Transport and logistics contracts, to ensure on-time and in-full delivery within Service Level Agreements.
• Ensure growth of truck numbers on portal covering various geographical regions
• Oversee resources allocation and logistics coordination for central planning, allocation of Track & Trace activities through our client Transport Network for all distribution needs
• Drive sub-contractor/transporter recruitment and development, by designing appropriate on boarding, training and business support processes related to delivery of performance. Ensure the partnerships gain mutually with growth both incomes and resources
• Build trust relationships and partnerships with key partners and stakeholders with an aim of creating valuable linkages and efficiencies for service providers and customers
• Spearhead Driver acculturization, behavior change and proper training aimed at aligning them to deliver “The Qxperience”
• Software Management – Our Client APP Platforms
• Software development – Provide strategic oversight of software development to ensure our client e-commerce platforms remains robust, scalable, and competitive, including building and sustaining high-performing engineering teams and technology-oriented talent pipelines.
• Continuously monitor market trends, competitor activity, and technological advancements, translating insights from the broader digital and e-commerce landscape into strategies that keep our client platform ahead of industry shifts.
• Client portal- Set strategic direction for Client Portal to deliver a seamless, secure, and value-driven customer experience that supports core e-commerce functions and strengthens customer engagement and retention.
• Transporters portal- Oversee the strategic development of the Transporters Portal to ensure efficient integration with the core platform, enabling reliable service delivery, performance visibility, and strong partner collaboration across the e-commerce ecosystem.
• Ensure the availability of secure, resilient, and scalable data storage, backup, and system infrastructure to protect business operations, customer data, and platform continuity.

Requirements

Qualifications & Experience

• Bachelor’s degree in business administration, Logistics, Supply Chain, Transport Management, or a related field.
• Master’s degree (MBA or equivalent) is an added advantage.
• Minimum of 10–15 years’ experience in logistics, transport, supply chain, or a related industry, with at least 5 years in a senior leadership role.
• Proven experience managing e-commerce operations across B2B and B2C environments.
• Strong commercial acumen with demonstrable P&L ownership and financial management capability.
• Ability to engage and manage diverse client portfolios, including enterprise, B2B, B2C, and e-commerce customers.