General Manager Ecosystem & Liabilities at NCBA Group

JOB PURPOSE STATEMENT

Ecosystem & Liabilities Head, reporting to Director, Commercial & SME Banking, will be responsible for the implementation and overall ownership of the commercial strategy of the re-imagined digital first lending products and processes targeted at Commercial & SME Banking segments.

The successful candidate will be responsible for developing, maintaining and growing the concept of ecosystem banking that seeks to drive collaboration, innovation and growth. The candidate will be responsible for setting up the strategic partnerships and alliances and will own the performance and outcomes of the emerging technology to offer customized solutions to the target customers. Key responsibilities will include developing linkages between corporate value chain anchors and SME businesses and provide support through structures that enable them to participate and promote growth within the value chain businesses.

The candidate will also be responsible for leadership, strategy and growth of NCBA’s Commercial & SME healthy liability book with a focus on CASA growth that is sticky.  Additionally, spearheading business growth through sales force excellence model will be key.

NCBA go getters are thought leaders with a proven track record of success in fast paced environments. This role will therefore require an entrepreneurial mindset, strategic planning skills, expertise in marketing and growth management to drive product success, customer engagement and revenue growth and fostering organizational alignment.

Consider the summarized job purpose below

The Head of Ecosystem Banking, reporting to the Director of Commercial & SME Banking, will spearhead the strategic vision and execution of ecosystem banking initiatives. This role is pivotal in driving the bank’s transformation towards a digital-first, customer-centric ecosystem that fosters innovation, collaboration, and sustainable growth within the Commercial & SME Banking segments.

KEY ACCOUNTABILITIES (DUTIES AND RESPONSIBILITIES)

Perspective     % Weighting (to add up to 100%) Output

Financial & Business growth (30%)      

Financial Stewardship

• Lead financial planning and performance management to achieve robust growth in the Commercial & SME liability book, with a strong emphasis on CASA growth. Ensure quality portfolio management and optimal financial outcomes for digital lending products.

Market Expansion

• Drive go-to-market strategies and establish operational structures that support financial targets. Empower the retail sales team with a clear roadmap for long-term scalability and development.

Partnership and Collaboration (25%)

Strategic Partnerships

• Establish and nurture strategic partnerships and alliances that enhance the bank’s ecosystem. Focus on developing linkages between corporate value chain anchors and SME businesses to drive mutual growth and innovation.

Stakeholder Engagement

• Engage with key customers and industry stakeholders to implement initiatives that expand product penetration and adoption. Foster collaboration with internal teams to align efforts and maximize value creation.

Governance, Risk Management & operational excellence (15%)

Governance and Compliance                                  

• Ensure robust governance frameworks and quality assurance processes are in place.
• Collaborate with the Risk Team and other stakeholders to identify and mitigate potential risks, ensuring compliance with banking regulations and policies.

Operational Excellence

• Continuously review and enhance partner onboarding, management standards, and operational procedures to support ecosystem growth and customer journey optimization.

Customer-Centric Focus (20%)                       

 Customer Engagement

• Develop and execute strategies that prioritize customer needs and enhance customer experience. Leverage market and user research to build customer-centric products that meet evolving market demands.

Data-Driven Decision Making

Utilize data analytics to inform strategic decisions, drive performance, and achieve a high return on investment.

Leadership and Team Development (10%)

Team Leadership

• Build, lead, and inspire a high-performing team dedicated to the ecosystem’s commercial strategy. Foster a collaborative and inclusive work environment that encourages innovation and excellence.

Organizational Alignment

• Ensure alignment of team objectives with the bank’s strategic goals. Promote a culture of accountability, continuous learning, and professional growth.

JOB SPECIFICATIONS

Academic:

• Bachelor’s Degree in business related field.
• Master’s Degree will be an added advantage

Professional:

CPA, ACCA, Credit Management, Customer Relationship Management Course.

Desired work experience:

• Over 12 years of banking experience in sales, customer service, and relationship management.
• At least 5 years of experience in Ecosystem Banking Management.